Phonak infinio I-90R Receiver Defect

I’ve been using infinio non sphere aids for the past two monthsm. I am with the VA so could not get the Spheres as they were not in contract but should be by May. Anyway, I am posting an odd issue that came up after visiting with my audiologist today. I was to be fitted with new titanium c-shell molds that came in. Only to learn that there’s a defect… Not with the receivers but with the HA itself. The audi is unable to remove the old receiver from the HA. Any attempts result in the receiver wire being stretched and ruined. Luckily my audi did a trial run on a demo unit first.

Has anyone heard of this issue with Phonak HAs?

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The aid fitting is too tight. I have ruined four receivers removing them from the hearing aid on my sphere.

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I am picking up a replacement c-shell Friday morning that needed remade…it was defective according to Target software after changing.

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Phonak uses a non-rodded tension attachment for their receivers with the Infinio line. Widex does this too, but the Phonak attachment is problematically tight. We have found that getting a grip closer to the hearing aid and doing a prying motion helps, but we still hold our breath when we need to remove a receiver.

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This video is not the latest, if you do that with cShells you’re dead…
I can’t find it in english but whatever :
https://www.youtube.com/watch?v=vuVoo3VrTq0)

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Hmm. I currently have the default receivers that came with the Infinios. Plan is to remove them and replace with the new titanium c-shells. So which video should I follow to remove the default receivers? And I guess if I bork them, it just means I won’t have those to go back to after the swap.

I don’t know if the procedure in the second video works. I do know that I have ruined at least five receivers using the procedure in the first video. (that is a long story)

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Suggestion

I volunteer as a beta tester.
I’ll check them out before they are released

Profound hearing loss. Engineer

I’ll test your best hearing aids and report I can assure you your product will be better.

Let’s go Phonak

I’m a 10 minute drive from the Phonak office in Mississauga. I pass it twice a day travelling to work.

@Michael_Phonak Serious offer!