Hello, last week I bought my compilot ii with tvlink and had issues with sound drop-outs but seemed to fix the problem with changing settings on my TV thanks to help from the forum but now I’m starting with issues again but I’m wondering if it is now with the power in my hearing aid batteries getting lower and want to know if this is a normal thing.
The reason I’m thinking it may be a battery issue is because if I touch the neck loop cable to my hearing aids the sound works ok, let it drop back around my neck and sound starts to dropping again and sometimes get repeated jingle in my hearing aids like it’s trying to reconnect but thing is if it is a battery issue and need to change them it’s a waste really because they work ok for normal use but not for compilot ii use.
Is this a normal issue or should everything connect as long as the the batteries have power?
Also tried direct connection with 3.5mm jack and not using the tvlink and this issue is same
Thanks