I just thought I’d start a topic for those experiencing problems with the Phonak Charger Case Go which is an induction charger with an internal battery and is used to charge Phonak Audéo Life hearing aids, both Paradise and Lumity models.
Both myself and @xyzzy have needed to reset our chargers as they stopped working for us.
They are reset by using a pin to push a hidden button in the base, see photo below, until the LEDs blink.
This has happened to me three times and twice recently overnight which meant I woke up to a dead charger and flat batteries in my hearing aids in the morning.
I think that we can all agree that is not a great situation to be in with rechargeable aids.
It would be good to collect together experiences from people who are having these or other problems with these chargers so that we can collectively work out the cause or trigger so as avoid the issue happening in the first place.
UPDATE 13th March 2023:
There is a mechanism for updating the firmware of the charger (see post below) and for me there was an update available. I’ve applied the update which went very smoothly using a Win 10 PC and the original USB-C cable. I’ll report back if it makes a difference.
Link below:
https://www.phonak.com/en-int/professionals/campaign/firmware-upgrader-for-charger-case-go