Hey guys, first time writing here. I seem to have experienced a problem just now. I was charging my Phonak Audéo Marvel M90-R using the mini charger and I let the charger fall by accident on the hard floor. Then I tried turning on both HA, but the left one didn’t. I put it back on the charger and at first there’s a solid green light, but immediately turns solid red with no changes. I tried holding the volume down button for 20 seconds and more, but it still goes solid red on the charger. I tried cleaning the pins with no avail.
Then I noticed that the left charger hole had an opening inside like in the picture shown, which I think was caused by the accident.
Then I tried charging the left HA in the right hole where it’s fine, but the solid red light is still there (see picture). I don’t know what else to do, so I came here looking for any advice.
I hope this can be solved soon because my daily life performance is reduced by this.
I appreciate any help. Thanks.