I recently was gifted a set of Phonak Audeo M70-RT aids. I’m can’t figure out how to switch the programs via the buttons on the aids themselves. Can someone please clarify the default mechanism Phonak Audeo M??-RT aids use to switch programs?
A little background: After getting the gifted aids, I found a local audi that claimed they supported Phonak and set up an appointment for a hearing test, transferring the ownership, reprogramming, etc. Most of the process went fine (except for the hard sales push to buy some O_____ aids) until I started asking simple questions specific to the Phonak. For example: “How do I change volume”? Her response was “I’ll have to look that up in the manual.” I also asked for details on the differences between the default programs and how to switch between them. Her response was “I’ll have to look that up in the manual”. I responded with I can read the manual myself.
Now I am stuck, because I can’t seem to find it documented. The manual states “…It functions as an on/off switch, a volume control
and/or a program change depending on the hearing aid programming. This is indicated in your individual “Hearing aid instructions”. Please ask your hearing care professional for a printout…”. When I called asking for clarification and some questions regarding the program levels, the audi said I would have to set up and pay for another appointment. Since she clearly doesn’t know Phonak (e.g. claimed that they would not pair with Android) I refuse to give her more time or money.
BTW: these aids are definitely an improvement over my 5 year old Kirklands.
Thanks in Advance,