I have had Phonak Audeo IXs for several years but always have to get my soft-voiced girlfriend to repeat and/or raise her voice, even though I have a KeyPilot to raise the volume and switch programs, none of which seem to make any difference.
I had my audiologist include the T-Coil setting as one of the KeyPilot programs, so that I could use a neck loop, Music Links, etc. to get improved clarity with her, my cellphone, my Pocketalker (which works better than my Phonaks, etc.
But whenever I switch to T-Coils I get a crackling sound.
My audiologist suggested it might be due to the fact that the program on my KeyPilot picks up both the T-Coils and the normal Phonak microphone at the same time.
Could that be the cause?
If so, does anyone know how I can change that program to T-Coil ONLY?
Can I do it myself?
I’m getting awfully tired of going back to the audiologist even though he is a nice guy.
Any help and advice would be appreciated.