Phonak Audeo hearing aids. Initial connectivity check list with smart phones

Hearing Aids
1

Follow the exact procedure to setup connectivity.

Step 1

Go to Settings : Apps : find MyPhonak (If installed) : Tap : Uninstall the application.

Step 2

Return to home screen: Settings: select Connections: Bluetooth settings.

Unpair / forget R-Phonak hearing aid: LE_R-Phonak hearing aid & LE_L-Phonak hearing aid. (If installed)

Step 3

Place aids into charger so that aids LED’s flash & switch off phone.

Step 4

Switch on phone and wait for start.

Step 5

Install MyPhonak App. from Google Play Store

Step 6

When installed, tap “Open”.

Step 7

Select Allow option re. Notifications

Step 8

Tap “Skip tour”.

Step 9

Tap “I have read” etc. and then “Proceed”

Step 10

Usage data: Select off or on.

Step 11

Select country.

Step 12

Tap Pair device, then “Lets get started”.

Step 13

Select “Rechargeable hearing aids” then tap close and then continue.

Step 14

Tap allow.

Step 15

Remove aids from charger.

Step 16

Both hearing aids appear in the list. Tap each hearing aid found. Pair each in turn.

Step 17

Pairing should be complete.

(If they are not, press back arrow on your phone, place the aids in the charger and return to step 15 to try again).

Step 18

Tap “Stay connected”.

Step 19

Activate “Find my hearing aids”. Then “While using app”. Tap OK

Step 20

On your phone, open Settings: Connections: Bluetooth

Check the following items are listed :-

R-Phonak hearing aid

LE_R-Phonak hearing aid

LE_L-Phonak hearing aid

Any of the above might be under ‘Other devices’. If so,

tap on the device and click “pair”.

If any devices do not appear as above, return to Step 1.

(Stay in there. It’s easy to miss something)

If devices are as listed above then:-

Step 21

Open the Phonak app. and select home screen

Step 22

Tap “Devices”.

Step 23

Scroll down to Bluetooth phone calls and tap.

Select Enhanced sound quality (Adaptive bandwidth)

Then tap large < in the top left of the screen.

Step 24

Scroll down to Tap Control and tap.

Step 25

Switch on “Start/end call or streaming”.

Step 26

Tap Left hearing aid then select “Pause / resume streaming”.

Sensitivity Normal then tap close.

Step 27

Tap Right hearing aid then select “Pause / resume streaming”.

Sensitivity Normal then tap close.

Return to Home screen on MyPhonak app.

End of setting up instructions.

NB. Users with Galaxy Android smart phones will quite often find that streaming does not instantly. I have to wait for up to ten minutes - sometimes longer for streaming to happen.

12 Feb 2025

2

Re: Step 3 – You don’t need to have the charger with you. Just push and hold the down side of the rocker buttons to power down the HAs. Then power the HAs back up for Step 15 by pushing and holding the down side of the rocker buttons.

And to speed things up, you don’t need to power down your phone. Just turn off Bluetooth or go into flight mode.

3

Thank you. Your information is very helpful. I’m in the trial period & talked with Phonak today and they sent “new” directions which did not include all the steps that you have given.

1 Like
4

Here’s the rub. We tried to power down with the rocker switch, but to no avail with mine although it worked on my colleague’s. It just didn’t work on power up again. You are correct, it should work - but didn’t on mine.
Regarding the bluetooth, we opted out for a fail-safe method to be more precise.

5

Hi AGR.
Welcome to the forum and the fascinating world of HA’s. I hope the connectivity issue works for you. Please let us all know if the list helped.

There are a very helpful people on here and if you have any questions, just ask - no matter how daft you think the question is. We were all newbies once, and everyone remembers those days. :flushed:

6

That’s not good… how do you remove your HAs for any reason without having them screaming with feedback? For example, to replace wax filters. I ride a motorcycle and may have to remove mine several times a day for extended periods. They reside in a very small case in my pocket most of the day when I’m on a ride. I would not want to have to carry my charging case with me while on a ride. They can be damaged if they are in a constant state of open feedback.

My Samsung phone is slow to restart after powering off. I just tap the BT symbol and disable it. Much faster.

7

Hi Captain,
The setup listed above is for the initial pairing with phones. Once you have done this, of course pressing the rocker switch to switch off will work and on switch on again because the settings are saved and programmed. Therefore, there is NO need to refer to the above setup procedure. :slightly_smiling_face:

8

Understood. I’ve been through I initial setup multiple times over the past few months, having trialed a couple of different Phonak HAs from my Audiologist, while swapping back to my own KS9s at home. I just wanted to share the way that I do it. I think that it saves time. YMMV, of course.

And you need to hold the rocker down buttons for about three seconds to initiate power off. You will hear the low battery tone after you release the buttons ( both aids)