I had an issue starting on Sunday almost a week ago where my HAs flipped out, stopped communicating with the MyPhonak app, and began acting as if there were the conventional receivers back again. The custom program with the tinnitus masking noise which was silent after installing the AVs suddenly made the noise again. The popping noises disappeared regardless of program changes. Phonak BT support said when you get the error I got on the app, you need to return to the HCP for reprogramming from target.
I saw the audiologist yesterday and she reprogrammed my HAs very quickly. Re-performed the feedback tests. Quick testing with the app worked great.
She also took impressions for the titaniums. She said the VA isn’t doing the electronic laser scanned impressions yet. She asked me what I knew about them. She doesn’t really know much about it.
I’m so glad to be back in business!
WH