Philips 9040: way to turn off Hearlink 2 app notification pings?

Hearing Aids
#1

I occasionally get a reverberating ping in one of my aids. These apparently announce notifications from the Hearlink 2 app on my iPhone. On the phone they appear as notifications on the lock screen, and if I open Hearlink 2 I’ll see an announcement that connection to one or the other of the aids has been lost or re-established.

I don’t need or want such pings in the aids. I especially don’t need or want them when I’m in engaged in some activity in another room from the phone. I don’t see any way in Hearlink 2 to turn off the pings. Is there a way?

#2

Curious - I have never had such notifications (I also have the 9040) and Hearlink 2 doesn’t run all the time for me - when I do start it there is a delay while it connects to the aids, but never a ping in my ear.

I just tried an experiment where I left the phone in one end of the house and walked far enough away so that HearLink disconnected, then walked back. No ping, no notification.

#3

Are you using iPhone or Android phone? If iPhone, in the Hearing Devices menu, do you have the option Play System Sounds disabled or enabled?

#4

It must be an iPhone setting. I don’t get those pings with my Google Pixel 6a.

#5

Play System Sounds was enabled. I wasn’t sure which sounds were included, and I didn’t want to suppress audio tones to the aids indicating incoming text messages. But I just tested, and those are not “System Sounds”. I’ve disabled Play System Sounds; I’ll have to wait a few days to be sure that’s the solution. I assumed the Hearlink 2 app generated the pings, but that could be wrong.

#6

They may not be System sounds, but they may be the HearLink app notification sounds. If so, if you’re using a iPhone, go to that app in the Settings menu and go into its Notifications window and there should be options to turn off the Notification sounds in there.

1 Like
#7

Within the app, I’d turned off More::My Profile::Important news … updates but now I’ve turned off Settings::Notifications::Hearlink 2::Sounds.

BTW, before turning off Important news … updates I got about one a day, unchanged, saying something to the effect of “Hey, enjoy this redo of the app!”

#8

I have an iPhone and don’t get these pings.