Just got new OPN1s today. When I press the left button, the volume decreases, but ONLY in the left HA. When I press the right button, the volume increases, but ONLY in the right HA. Somehow the two HAs aren’t communicating with each other. Of course, I’ll take them back to the provider, but any ideas what could cause this? I’m hoping this is just a software setting?
sounds like it could be a glitch or bug!
The software setting, as shown by aggie60, forces Binaural coordination to be selected and enabled automatically for the Volume Control setting if either side is enabled (which automatically enables the Volume control for the other side as well), so that’s why you see the Binaural Coordination box for the Volume control selected and greyed out, instead of being selectable like with the Mute function and Program switch options. That means that there’s no way the programming in Genie 2 can be done to apply the volume change on just one of the 2 hearing aids even if you want to do it like that.
That leaves one possibility I can see your scenario happening, which is maybe your provider programmed your two OPN 1s independently, which would cause them not to pair up. But this would be a very highly unusual thing to do, although it’s the only thing I can think of, barring some kind of bug which I don’t see in my Genie 2 version of the software (2017.2).
I assume that you have a single button OPN, not the TCoil option that comes with the rocker switch.
Just something simple to try. Open both battery doors and wait a few seconds and close again simultaneously. See if that makes any difference. Doubtful, but it’s easy to try.
It’s a binaural comms issue.
The middle box has become unchecked either during the time the time it was connected or during a ‘bad’ programming write/exit.
1 Like
Follow up: Took the OPNs back to the provider today. All settings, check boxes, etc. in software were correct. Just bad hardware. Provider said probably a bad antenna. They are being replaced and I have loaner ones now. Thanks everyone for your feedback.
1 Like
This is obviously an old post but I’m wondering which program that is? I’ve taken my HA back to the provider and they claim that that they reset things but also said that they had fixed it, which they didn’t. Now they want to send the HA in for $250 a piece which I really don’t want to do. This has to be something that can be set in software. The H/A work fine and can be controlled with the Phone App. Just would like to get the button adjustment function back.
If the button used to work for you before but now it no longer works without you having your HCP making any adjustment in between, then it’s not a software problem that can be fixed. It’s most likely a hardware problem with the button being worn out or stuck or maybe the contact underneath is fouled up with dirt or something.
Only if you get brand new OPN aids and the buttons don’t work right out of the gate would it more likely be an initial setup issue in the Genie 2 software that can be fixed by the HCP via Genie 2. I’m guessing that initially they checked on Genie 2 and verified that the software settings for the buttons are correct and sent them back to you as “fixed”, meaning “verified in Genie 2 to be set up correctly.” But if that still didn’t do the trick, then obviously it’s a hardware issue on the buttons that would need to be sent back for replacement.
If they want $250 a piece for a brand new pair of OPN ! with different serial numbers, then it might be worth it to pay $500 for a brand new pair that can last you another 8 years, if you don’t care for new technologies. But if it’s just to replace/fix the button on the same hearing aids with the same serial numbers then for sure it’s not worth fixing, because you can control things on the phone just the same.
Thanks for the thoughts. It isn’t the mechanical part since the buttons work on either side, they just don’t seem to communicate with each other. My audiologist got info from Oticon that they think that probably the chip that does the Near Field comms between the hearing aids might be toast (on one or both of them). I doubt they can replace the chip so maybe new ones after all. Maybe worth the $500 since even if I get new ones they will do nicely as backup. Interestingly, I had sent a message to support@oticon.com and asked the questions but they gave me some legaleeze about not being able to provide advice to consumers directly… which sounds like BS to me)