I’m starting a new thread here to discuss Oticon OPN reliability. Feel free to chime in to share whether you’ve had any issue with your OPN, what it was, and what the resolution was (if you had to send in for repair).
Issue 1: frequent random reboots and bad iPhone streaming & connection issues
We already know that there had been a lot of reliability issues with the software connection to the iPhone that had been fixed via the firmware 4.0 update. I’ve had the FW 4.0 update for a week and a half now and so far I’ve only had a random reboot on my right HA once so far yesterday. This is a HUGE improvement from the previous FW 2.0. Usually I used to have up to several reboots a day easily before the FW 4.0 update. I also used to get very flaky connection with the iPhone, like ping pong effect between the HAs, clicking noises, failed connection frequently, etc. After the FW 4.0, my iPhone streaming and connection quality has been rock solid so far.
Resolution: FW 4.0 update.
Issue 2: flaky receiver after 8.5 months
I’ve recently had some issue with my left OPN receiver crapping out randomly, but more and more often. I could tell that it was the receiver because on a reboot, I could barely hear the reboot chime from the receiver, but very faint. So that meant that the HA was working OK, just the receiver flaking out. After 5 or 10 minutes of failure, the receiver started working again. I had about 4 of those episodes over the course of a week prior to my FW 4.0 update appointment. That was about 8.5 months into owing the OPN1s. VERY luckily, at the FW 4.0 update appointment, the receiver chose to fail as soon as my audi tried to verify the issue I complained about. You know how normally for inconsistent issue, things always work and never fail when you’re trying to demonstrate the issue at the audi’s, but they always fail only when you’re at home, right? But I guess I lucked out big time that my inconsistent issue with the receiver failed at the audi’s office on first try. Also lucked out that my audi happened to have a spare receiver with the correct wire length in stock. So she just replaced mine with the spare one and ordered a replacement under warranty for me to replace the stocked one she gave to me.
Resolution: receiver replacement under warranty.
Issue 3: warning beeps for mic service check
Last night I was playing tennis and sweated profusely due to the humid weather. As you know, the OPN has the IP68 rating, and while you’re not supposed to shower with it, they told us that it’s OK to wear it at workout while sweating. About an hour and a half into playing, my right HA started giving loud a series of loud beeps for 4 times in a row. But it still seemed to operate OK. I looked up the manual when I got home and it said that this means the mics may need a service check. The following morning, the HAs still worked fine so I thought that the warning beeps were due to excessive sweat flooding the mic before but things was good after the sweat dried out. But then I started noticing a faint but loud enough static white noise on my right HA (the one that beeped). Rebooting didn’t seem to help. So I booked an appointment for tomorrow to have it checked out. My audi said that she can try to vacuum the mic port, but if that didn’t help, she may have to send it in for repair. But now after I’d made the appointment, the noise seem to have gone away. I’m still keeping the appointment anyway in case the noise comes back. I’ll also be playing more tennis tonight so I’ll see if the sweating may cause it to beep again.
Edit: the noise seems to come and go randomly. I have received the warning beeps 3 times in 4 days now (to bring HA in for mic service check). A couple of times were under normal circumstance when I was not sweating at all. I brought it into my audi and she simply brushed and vacuumed the mic ports for both OPNs. She said that it was all she could do and if the beeps persist then she’d have to send the HA in for service. The day after my audi visit/brush/vacuum of the mic ports, I got my 3rd series of warning beeps. So obviously the cleaning she did on my OPNs didn’t do anything to fix the issue. I will have it sent in for service in about a month after I’m done with some travelling I’m about to do.
Resolution: unsolved yet.