I got a reply from Apple today, one that doesn’t inspire confidence of a fix coming soon. Reminder, I’ve filed at least 15 Big reports through their developer beta program and emailed them every time.
I was being driven mad by the clicking in my Resound hearing aids. They were old, so I decided to get the OPN1, hoping it might improve matters.
Still the clicks continued. I showed up in the Apple Store in San Francisco with a typed page of 5 observations of the behavior. They replaced my Iphone X with a new phone on the spot. Clicking was less but still present, and there I was with one day old OPNs and a 20 minute old iPhone! Still clicks…Going home and spending more time and experimenting, I have concluded it is definitely due to Bluetooth interference becasue if I close (using the full close procedure) other bluetooth apps the clicking really does goe away almost immediately. I can duplicate it anytime. I was running TILE tracker to help me find keys. I was running the oticon app which is connected by Bluetooth to the aids. I was streaming music as well or i was on the phone when one or both of these apps was open. That makes potentialy three bluetooth apps at once: Phone or Music; Tile; Oticon App. Further experimentation (I have spent hours on this!) showed me that I could start a phone call or stream music to the hearing aids and THEN open the other apps w/o casuing clicks. In other words the order of opening the apps affected the presence of clicks! This is wholly unacceptable as you dont want to close your Tile or Oticon app and potentially lose track of the aids or the keys etc. while on a call. But it is nice to know what it is dontcha think.? There is a lot about bluetooth interference on the web you will see. It is a growing problem.
I thought it was just me, but on my new iPad mini with my OPN 3 devices I recently (since recent iOS updates) have been getting the clicking that others are describing here. Sometimes a reboot makes it go away, sometimes not. It’s actually at the point where the integration is NOT usable. I wonder whether the ConnectClip will be subject to the same, and whether this is purely iOS specific…
P.S. not obvious to me, but how does one subscribe to a topic here w/o replying to it?
Click Tracking on the bottom left to get some choices.
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Thanks, that was not obvious 
Neville, what’s the news on the availability on the ConnectClip? My daily driver is Android, and while I’ve been using my iPad for streaming, I really need to use my OPNs with my PC and Android device (bi-directionally with microphone)… My provider has had no news on this… BTW, I’m in US. Oticon has been totally cagey on this, and have actually ignored my FB messages regarding (both public and private).
You might want to borrow or buy a microwave leak detector. A bad microwave is a health risk.
@Neville, have you tried pairing to a PC? I want to use this for VoIP calls and Video conferencing and I want to understand if this is a viable expectation?
Also, I previously was a ReSound user and their clip was always a bit awkward to wear, and a bit clunky. Any feedback on the ergonomics of this?
I have good news everyone!
I went to my audiologist yesterday and they installed v5 firmware update onto my oticon OPn 1 and it has fixed almost all the clicking. I used to get it non stop at random times whenever Bluetooth audio was activated on my phone. After the software update to v5, it only has happened twice in the last two days.
While not 100% solves, It’s a night and day difference.
It’s possible Its a fix due to a combo of firmware and iOS updates since I’m running iOS 11:3 beta 1 but I’m skeptical since I was getting audio clicks until I got the oticon software updated on the HAs. (its still possible there was an iOS fix under the covers, and the oticon software needed to be changed to leverage the fix).
Either way, good news there is progress!
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I have been having this issue with my iPhone 7 plus. I have been working with the accessibility fols at Apple with no success. I will have my firmware updated for my hearing aids, Oticon Opn, on Tuesday. Apple says they ar actively working on the problem yet they don’t now when a solution will happen. I am very Frustrated!
I gave up on my iPad. It was unusable, especially since I was trying to use it with a meditation app. So far so good on the ConnectClip, but I realize the beauty of just using the iOS natively w/o an external device.
been having the same problem for a year (different ios versions). Terrible clicking noises via the iPhone/ipad … only when there is another bluetooth device attached (usually a keyboard). Tested out so many different situations (8 different keyboards, 5 other BT devices). Always comes down to the oticon malfunctioning. And it is not always the same hearing aid (right or left).
Last week I swapped out the Opt Minirites (manufacture replaced with brand new ones). Latest firmware update as of last week etc.
Problem still exists.
Clicking so loud it that the BT connection / audio is unusable.
I wonder if it’s something in your environment… Do you have the same problem anywhere? At home, at work, in public?
E v e r y w h e r e …
(And I mean everywhere, anywhere, and every time)
On 2 different ios devices … multiple versions of ios (over the past 12 months). And the kicker … have brand new replacement minirites from oticon (new programming and firmware). Problem still exists, consistently.
The only difference i notice in your case and others (like me at least) is that I don’t have a Bluetooth device like a keyboard or another Bluetooth device connected in parallel with the OPN. If there is a Bluetooth speaker connected, it seems to know and override the OPN connection to let the other Bluetooth speaker operate.
I wonder if it’s because your Bluetooth device like the keyboard is not classified as a speaker type, therefore the OPN is not overridden and allowed to operate in parallel. But it’s not ideal to allow 2 Bluetooth devices to operate in parallel because of interference. Obviously the interference doesn’t affect the Bluetooth keyboard because it doesn’t have a listening device on it that can manifest the interference, while the OPN does.
Maybe the Bluetooth protocol is not robust enough to cover the situation you’re trying to have with two Bluetooth devices operating in parallel like that.
The bottom line is that if the Bluetooth keyboard is connected, the OPN should not have been allowed to be active.
V[quote=“Volusiano, post:31, topic:25557”]
The bottom line is that if the Bluetooth keyboard is connected, the OPN should not have been allowed to be active.
[/quote]
I’d like to gently point out that …no … this is not he bottom line.
That’s the same as if I complained that I heard clicking when Wifi was on, and suggesting that OPN should not be allowed to be active at the same time.
Having multiple Bluetooth devices run at the same time is not unusual. I often have 2-3or more … with issue,
The issue is either .
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The OPN app has a bug and does not behave well with other BT devices.
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There is a bug or flaw in the app!e MFI apis … that allows for conflict between hearing aid devices and other BT devices.
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Possibly a bug in rhe minirite firmware
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A bug in the minirite design.
My hope was that it was #1 or #2 and would eventually be fixed in subsequent updated.
My engineering gene tells me it is #3 … and not to hold my breath. And I pray it Is not #t4
I did email oticon quite some time ago about all this … the gist of their response was (liberally paraphrased) ‘we are a hearing aid manufacturer … you’re lucky to have any Bluetooth functionality or apps at all’
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Well, wifi is not Bluetooth.
I can’t have two Bluetooth speakers connected to my Samsung smart TV at the same time.
I can’t have the iPhone audio to both a connected Bluetooth speaker and the OPN at the same time. The Connected Bluetooth speaker overrides the OPN and plays the sound and nothing is heard through the OPN.
I don’t have a Bluetooth keyboard connected to my iPhone but I don’t have expectations that it’ll work.
I find that regarding Bluetooth on the iPhone or my Samsung smart TV, I shouldn’t be too fancy with multiple Bluetooth connections or things don’t work well.
I don’t know who is at fault or what is supposed to work, but with this low expectation about multiple Bluetooth connections, not having it is not a deal breaker for me.
Well, wifi is not Bluetooth.
Of course not … I was giving an analogy.
I can’t have two Bluetooth speakers connected to my Samsung smart TV at the same time.
We’re talking about iOS …
Oh and yes you can. I too have a Samsung smart tv (not sure which model, not home right now) - and we do this all the time - we have a BT soundbar paired for the main audio - AND pair it with my minirites. (via oitcon ON)
I can’t have the iPhone audio to both a connected Bluetooth speaker and the OPN at the same time. The Connected Bluetooth speaker overrides the OPN and plays the sound and nothing is heard through the OPN.
Sure. I guess. This is just fine with me - but there is no reason why you wouldn’t or shouldn’t
I don’t have a Bluetooth keyboard connected to my iPhone but I don’t have expectations that it’ll work.
For the love of G*d … why not?
Of course it works, and should work… using a keyboard with an iphone or ipad.
Ever since the very FIRST ipad I have listened to music via bluetooth (speakers) while working on the ipad with a bluetooth keyboard. (also do this on android devices)
And there are many other Bluetooth connections that an ipad or iphone user would want (and should expect) to run simultaneously. I respect that you have no need for it - but this does not change the fact that it should work. (and they do work … it’s they oticon ON app that is probably the cultprit).
I find that regarding Bluetooth on the iPhone or my Samsung smart TV, I shouldn’t be too fancy with multiple Bluetooth connections or things don’t work well.
Well that is your personal preference … your personal preferences mean that you don’t care if there are bugs or if other bT devices don’t work properly. I, and a lot of other people DO care that it works properly.
For instance - while working remotely on my ipad - where wifi is not available, I connect to someone’s “hotspot phone” via bluetooth, while using my bluetooth keyboard, using bluetooth for audio. If I was also giving a presentation, then I would also use my bluetooth remote control to change the slides etc … (so that’s 4 devices simultaneously - which DOES work just fine - except of course for the power drain)
I don’t know who is at fault or what is supposed to work, but with this low expectation about multiple Bluetooth connections, not having it is not a deal breaker for me.
Yes you do have low expectations for BT … and this is fine …My expectations are not for any kind of extraordinary features of performance … just that the functionality that exists - works as expected.
And from scanning and searching boards like this, and the web, I have thousands - if not millions - who share this reasonable expectation.
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Bluetooth and WiFi share the same frequencies.
Bluetooth is in the ISM band from 2.4 to 2.485 GHz
That is the same band as WiFi’s 2.4 to 2.5 GHz.
Well, maybe YOU can, but “I” can’t. And I’m just talking about pairing 2 Bluetooth headsets of the same brand and model to my Samsung TV so my wife and I can both listen in silence. Hence my low expectation that Bluetooth devices should be robust.