Hello, first time here. Have read the posts regarding dissatisfaction with the “update” to the Oticon app…my problem is perhaps worse AND more complex. So far audiologist with communication with Oticon has been unable to resolve…looking for help here.
Devices: R/L OPN S1; Connectclip; TV adapter; AND R CROS (I’ll explain).
All devices worked harmoniously until Oticon pushed out the update to the Android app recently. Now the App can only find the left aid, and the HA controls are also not working together: left control only controls program choices, not vol. down; right control only raises volumne in right HA. TV adapter only provides sound to left HA…of course, since it’s going through the app. Connectclip provides sound and control to both aids, since it doesn’t go through the app (I presume). None of this occurred before the app update.
Deleted/reinstalled app multiple times, tried pairing multiple times with two different Android phones, no joy, only left aid is found. Borrowed iPhone and both aids immediately paired (no, I don’t want to buy an iPhone just to make these things work together).
Oticon nonplussed, sending a new right HA. How that might help is a mystery.
Why the CROS? I have Meniere’s, right ear especially bad, frequent hearing fluctuation, often to the point the right HA is either too distorted or hyperacusis makes it impossible to use. When right ear is more functional, the HA pair is a better solution.
After all this TMI, my hope is that someone can tell me how to roll the App back to the previous version, or is smarter than the Oticon software guys (not hard), and can figure out how I can get back to a normal life instead of spending all my time fooling with my hearing toys.
TIA,
Mark