My Feedback management is now set to Low and no Feedback was run. Every time Feedback is run, in one ear in particular, the strum sound returns. For me.
I wear P100 receivers and I have very severe hearing loss.
Thank you for asking about this issue. I thought I was the only one. Except for this issue, I like the Mores.
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It is my understanding, very, very few people are affected by this issue. I applaud Oticon for finding a solution.
Firmware updates fix issues. I am thankful for updates.
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I think you’re not reading carefully enough and are confusing many things.
The OP is @abetterfuture. The OP never mentioned anything about a hidden feature in his More 1 trial.
The poster who mentioned about the hidden menu / setting was @Mago in post #6. And it was on the OPN S1 (not the More 1) where the Oticon rep made a programming change using the hidden feature. I’m guessing that hidden feature was the Low option in the Feedback Management that was released in the More latest firmware 1.1.1.
One thing that may not be known to you as well is that the new option setting LOW for the Feedback Management that was released in the More latest firmware 1.1.1 is NOT available on the OPN S, even with the latest Genie 2 2021.2 software release. What this means is that Oticon decided not to release this fix in the OPN S, but only in the More. That probably explains why they have that setting hidden in the OPN S, because they didn’t want to release it to the public for some reason (maybe that fix is not robust enough to implement cleanly in the OPN S on the Velox platform so they choose to hide it and never release it for the OPN S).
People who are trialing the More that has the latest 1.1.1 firmware and whose HCP has the latest Genie 2 2021.2 software should be able to access the fix, which is the LOW option. If the LOW option doesn’t work to their satisfaction, then I guess the only other option is to turn off the MoreSound Optimizer altogether.
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Please allow me to clarify.
I went through this type issue with the OPN S.
My audi contacted Oticon support, and was informed that they are aware of the problems, and as @Volusiano stated, since the number of patients having the issue was so rare, they did not issue a fix.
We were informed the problem is inherent in the Velox S chip, and the only correction available is to upgrade to the More.
The More’s Polaris chip has the setting to correct this phenomena.
If you take the time to read my previous post, I copied a screen-cap of Oticon’s explanation of More Sound Optimizer.
This option is available in the original firmware of the More 1.0.0.
It wasn’t me who referred to it as a hidden settings. And now we have oticon admitting to having knowledge of the problem but doing nothing about it because they haven’t received enough complaints. Are they offering those people a free upgrade. Just curious
In response to the comment below from Hass5744:
"It wasn’t me who referred to it as a hidden settings. And now we have oticon admitting to having knowledge of the problem but doing nothing about it because they haven’t received enough complaints. Are they offering those people a free upgrade. Just curious."
Nobody said it was you who referred to it as a hidden settings. It was already obvious and pointed out again that it was @Mago who referred to it as a hidden setting as observed with the Oticon rep. I think you seem to like to twist things around to make it look bad, despite two of the OPN S users (@mago and @flashb1024) already mentioning that it’s a rare problem that only affects a small group of users.
And you’re incorrect again that they’re doing nothing about it. Where they can in the More, they did put in a fix because the Polaris platform is robust enough to support a fix. Where they can’t in the OPN S because the Velox S platform is not robust enough to support the fix, one can always turn the feature off. And just to clarify, it’s not a fix for a deficiency as in a bug fix, but a fix for a shortcoming as in an improvement to minimize a trade-off.
It’s not a bug per se because in their whitepaper they mentioned that it’s a trade-off between having feedback at the risk of some of the users may be hearing the STM pulses. In my opinion, it’s an artifact trade-off that if you’re unlucky to encounter it, you can choose which is a lesser evil to live with, the STM pulses, or the feedback if you decide to turn the Optimizer off. If you turn off the Optimizer, you still have the traditional Feedback Shield manager to fall back on to deal with feedback reactively, although it may not be as effective as the proactive feedback prevention in the Optimizer. The HCP should have communicated all this detail to their patients up front if they’re competent.
Whether they offer the few rare people who run into the issue in the OPN S a free upgrade or not, yeah, that would be nice if they would. The squeakiest wheels tend to get greased. I remember when the ZPower rechargeable system OEM’ed by Oticon didn’t live up to its promise on the original OPN, they did give some of the later users a free upgrade to the OPN S. But not all users with the ZPower system got a free upgrade. I think those who had had theirs earlier on for a bit longer didn’t. Those who bought the ZPower stuff very shortly before the OPN S introduction seem to have a better chance of getting upgraded.
But you brought up a good point here to prompt OPN S users who encounter the problem to try to ask for an upgrade if they want. There’s nothing to lose to ask. The worst is that Oticon says no.
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Mago - and thank you for sharing your experience. It’s particularly good to know about how running feedback undoes the fix!
So we both have severe hearing loss and P100 receivers and therefore presenting a strong feedback potential, and are popping out of the feedback suppression envelope and getting a processing stutter (not a flutter or warble).
Good to know that, and to know about the available corrections, correction pitfalls. In particular good to know it’s not a matter of defective equipment.
Like you, I also appreciate the More, I can understand things that had plenty of volume, but were indecipherable with my Opn-1s.The Bluetooth interface is much better. I can more easily
Maybe there is a need for a consumer group when it comes to hearing aids. Unfortunately the manufacturer seems to make all the decisions
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