The ongoing issues of the Oticon Intent with Bluetooth (BT) connectivity also persist with the Samsung 24+, even using the LE audio feature On or OFF.
I’ve now had the intents for just over 3 weeks and the phone just a few days longer. The intents, once initially BT paired with the phone and using the new Oticon App all seemed to work fine for the first 15 minutes. Had good BT pairing, excellent volume, phone rang trough the Aids and I had 2-way communications.
just after leaving the audiologist’s office, BT pairing was lost, direct Phone ringing through the Phone lost. and only 1-way communication (receive but no Transmit), after turning Aids Off and On to repair with BT. These issues persist now and occasionally I get 2-way communication, and phone ringing trough the Aids.
I have tried every kind of BT re-pairing test for the past 3 weeks, clearing Oticon App’s, Cache and Data to start over a number of time, cleared my Phone App cache, turning LE Audio Function On then off; BT unpairing, re-pairing, Phone restarting, etc. recoding each step taken. Had Samsung check my new Phone out who Noted it is most likely due to MY Rogers App (Phone Company’s), which is known to cause some issue, when initialing the new phone . It’s been disabled now. Makes NO Difference, Samsung now suggesting need to REST the phone and re-image OS!!
Oticon provided a number of suggestions, suggested it was A Samsung BT issue??. ALL there suggested tips have not made a difference.
I am Extremely disappointed with these Aids. and frustrated I’ve spent so much time trying to sort to resolve this connectivity issue. WHY HAS OTICON NOT resolved this yet or reached out to us!!