Thank
What do I do if not notified by my audiologist that my hearing aid firmware needs to be updated? During an appt with an ENT, the Ent’s audiologist informed me that the hearing aids were missing 2 firmware updates. I could call the audiologist which is uncomfortable at best and though I would be alerting them to something that they should have done, I will most likely have made a poor situation worse. The ENT audiologist charged me $75.00 because I did not purchase the aids from them. She also showed me that the HA did not charge. I was quite surprised because the light was green when I charged them that morning. She sent them to have warrantee replacement.
What is the level of support I should receive from an audiologist who sells me $6500 hearing aids? Oticon says that they notify the Audiologist only. Could we start a thread that notifies us when firmware is updated?