Hi all, I recently had my old NHS Oticon Synergy aids updated to Oticon Engage. Audiologist set everything up for me on the Companion app. Really pleased with the general clarity but for some reason I can barely hear anything when I receive a call on my iPhone. The voice of the caller is so faint, as if the volume is set at just one above mute. I’ve tried everything I can think of and even my technical whizz of a son tried to sort it but we couldn’t. Makes no difference if the volume on my hearing aids and phone are set at max. The irony is, the only way to contact my audiology department is by phone!
Just wondering if anyone else has encountered this and how you solved it. Don’t know if it’s me not having a setting right or if there’s a fault with the hearing aids themselves.