Oticon 3.0 TV adapter "Mode button" function on the back of the device?

Rfinnshw · May 30, 2019, 11:35am

Oticon 3.0 TV Adapter mode button?

I own a Oticon 3.0 TV Adapter and have read the PDF manual and viewed the Videos… and still can’t figure out what the “Mode button” is used for on the back of the 3.0 TV Adapter?

cvkemp · May 30, 2019, 1:58pm

Following I would like to know myself

Volusiano · May 30, 2019, 11:31pm

I didn’t even know this Mode button existed until you guys mentioned it. I couldn’t find anything in the manual that addresses this. My only guess is that since it’s right next to the Toslink Out connector, perhaps it’s used to set the mode of the Toslink output connection, like Stereo, Dolby, DTS or whatever. This is purely a guess, however. I just don’t see any other plausible explanation for it. Perhaps that’s why they don’t say anything about it in the manual.

Now I’m curious myself. Perhaps somebody can call their audi or Oticon customer service to find out?

Rfinnshw · May 31, 2019, 1:20am

Volusiano, Thx for your reply… I always appreciate your contributions in this Forum.
I did as you suggested and contacted Oticon customer service…and I am awaiting their response.

lgbuck62 · May 31, 2019, 10:14am

Hope you get a faster response than one on a different subject I sent a week ago! Still no response.

cvkemp · May 31, 2019, 2:27pm

I have contacted Oticon support by email before and it did take almost 10 days to get a response. I have called their support and was bluntly told to take my questions to my Audi. I go to the VA clinic for my aids and the normal time to get in for an appointment is between a month and six weeks, but the small clinic I go to i have been lucky and get in between 2 weeks and a month. And I have had one time my aid was not working correctly and was seen on a walk in. But that was a quick check and my aid was send in for repairs

Rfinnshw · May 31, 2019, 9:47pm

Response from Oticon Customer Support re: “Mode button” function

Thank you for contacting Oticon. Regarding your inquiry, the “Mode” button on the TV Adapter 3.0 currently does not have a function to it. Please contact your local Hearing Care Provider periodically for any updates to the TV Adapter 3.0.

If you have any questions or need further assistance, please feel free to contact us again. Have a wonderful day!

Paul V

Consumer Support Specialist

Oticon, Inc.

Rfinnshw · May 31, 2019, 9:48pm

Hi Volusiano,
I was happy to get a prompt response from Oticon Customer Support: