I would love assistance in coming up with specific terminology to bring up to my audiologist to help diagnose and resolve my issues with a ReSound Enzo 3D hearing aid.
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Initial issue: There was some warble whenever background noise/sound/music hit a certain frequency. This was resolved once the audiologist found that the compression was at a higher level. From over level 3, he brought it back down to 2.5. There is no warble now.
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Issue now: Background noise seems to be there (in terms of power and loudness) but then it seems to automatically get lower to the point of almost silence. I’m still hearing cars outside and air ambience but it’s not consistently at my normal hearing level. I know he turned the gain up much more for me to even hear outside noise and now there also seems to be annoying feedback (digital sounds) whenever sound gets too loud. Before, when I had a lot more clarity and volume, feedback was minimal and only occurred at more reasonable times (like hair or a hat close to my hearing aid microphone).
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Issue now: When I stream audio (music, videos, phone calls) to my bluetooth hearing aid, I have to turn the volume up all the way and it still sounds like it’s muffled/more muted/underwater. Not as much clarity and power. Feels restricted. My normal volume level is halfway and just slightly above halfway and I get lots of clarity and good volume. (Update as of today - my audiologist said he got in touch with ReSound and he just had to install a software update as they changed software protocol for Streaming. I haven’t seen him yet to implement this to my hearing aid)
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One term that came up for me was automatic gain control as that could be a factor in the background noise dimming automatically in All-Around mode. I told my audiologist to only change the compression and leave everything else the same, but sound still seemed lower than usual. I have a friend who said that when compression gets lower, you still have to adjust other factors to get it to the stabilized settings it once was before. Is this true?
I would appreciate knowledge and terms that may be possible factors to consider or alter when I see my audiologist next.