I just was fitted with Phonak Sphere Infinio 90s, so I am now using the My Phonak app (I was using KS10s with the Easy Line app). It’s only been a couple of days but 3 times the app has popped up a warning that the left aid will disconnect soon if not charged but the aid is 90% charged! It hasn’t actually disconnect yet. Has anyone else seen that?
Try a re-install of the app? Other than that, go to settings-apps-phonak, and clear data. Then set your aids up again.
Yes, I’ve had the same thing a couple of times with new Spheres on iPhone 15. Warning but actual battery charge level is high (70-80%).
Just ignored it.
Probably should let Phonak know as it will just be an app bug.
perhaps a bug in the MyPhonak app.
so wait for the next app update , or the next firmware update for the Infinio hearing aids
I see that too. Since I can see the battery level is good I assume it is a bug in the software and just ignore it.
Thanks, everyone. Good to know that I’m not the only one! I reported the bug to Phonak app support.
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