My Oticon OPN1 miniRites are giving me that 8 tone beep that tells me there’s a problem with the microphones. This happened before, and the dispenser sent them back to Oticon, which replaced them both with (supposedly) new ones with (certainly) new serial numbers. I thought that was nice.
Oticon also sent an enlarged photo of my microphone cavities showing them caked with old skin cells, ear wax, sweat, and dirt. With the photos, they included an admonishment of my care and a disparagement of my character. I thought that was not so nice. So excuse me, Oticon, I’ll try to get my skin and wax to slough slower.
OK, so this time, of course, my extended warranty has expired. What would you do?
Do some audiologist or dispensers have the capability to remove the shells and clean the mic cavity? Mine doesn’t. What should that cost?
And what happens when out-of-warranty aids are sent to manufacturers, Oticon or others, for repair? Is there a reasonable fee or do they structure it to nearly force you to buy new ones?