Ultra Hearing Aid advertises a 45-day “no risk” guarantee, but in reality, it’s a maze of delays, silence, and obstruction. I returned the product well within the required timeframe, followed every instruction, and still encountered deliberate stalling tactics. Their customer service was virtually nonexistent, and every attempt to get a refund was met with vague promises and no follow-through.
What’s worse—and frankly, what makes this feel downright insidious—is that their entire refund process seems designed to prey on elderly customers. They know many of their buyers may not be tech-savvy or have the energy to fight through endless emails and evasive responses. It’s not just bad business—it’s exploitative.
And yes—I’m still waiting for my refund.
If you’re considering Ultra Hearing Aid, don’t fall for the “no risk” marketing. It’s a hollow promise, and you’ll be left fighting for what they claimed was guaranteed.
This company has that covered too. Card company will not give you money back, Was told by Capitol one…Ultra told them i was one in fault for not following there return policy. Ok i had product for 4 days quit working. They never reply to emails, answer the phone or nothing to get any help? So who’s fault is it?? not mine. They also have moved from FL to GA now. quess running from the law
I also got scammed by Ultra. I returned the in the ear type and asked to try the BTE type. After trying those for 22 days they said my 45 day trial period ended on 7/22/25…and that happens to be the day the BTE were delivered! They are truly despicable. I wish the DA in their area and BBB too would take them to court.