Yep, thats what I’m saying. In SmartFit one can adjust frequencies independently per program. I believe there are 3 levels of low freq boost available for the streaming program, which has zero effect on any other program, like All Around, or Outdoors.
And yes, i use custom molds and the mold on my bad ear has zero vent.
So, you are saying I can have a frequency compensation for streaming separate from the normal compensation. That really cooks my goose with this audiologist. When I discussed my problems with the terrible sound quality when streaming, he only raised the possibility of ear molds and then talked me out of that approach. His suggestion was essentially, “get used to it.” Already I have my phone set up to answer using the speaker and not Bluetooth because the streaming sound quality is so terrible.
And what is SmartFit?
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SmartFit is the program that your audi uses to program your aids. If you have a Noahlink Wireless device, you can get the program on this site. I got my Noahlink on ebay for about $120. It allows you to communicate with your aids and the program then allows adjustments. You would also need a Windows computer that you download the SmartFit program to, then connect the Noahlink and it wirelessly connects to your aids.
You can find more about self programming or adjusting by searching this site.
Audiologyonline.com is a great site for learning the basics of aid programming and adjusting. You have to register but all courses are free and are the same courses an audi might take. You would want to look for info on the Resound SmartFit as those Jabra’s are the equivalent to Resounds Omina hearing aid. They have beginners courses on the aids and the software, as well as general to advanced audiology courses. The SmartFit software allows you to save your current settings so you can always revert back to your original setting if things go wrong.
My opinion is, without custom molds, you will never be happy with streaming. Even with closed power domes, they leak low freqs.
What phone are you using?
I have had success sometimes to get my Prezas and iPhone 14 to repair by simply turning Bluetooth off and back on on the iPhone. Worth a try.
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Thanks for the many tips.
So, here’s a question for anyone reading. My HAs are constantly getting plugged up with wax. My audi wants me to drive to Costco to get them unplugged every time. This is untenable. I have read that there are wax filter kits one can buy and “do it yourself.” Are you guys using the wax filters and how do you handle wax plugs?
I am really getting steamed at my Costco audi. He has told me nothing about handling wax, about the effects of open and closed domes, about separate tuning for streaming … nothing. It seems he likes being the expert and in control. I am VERY close to giving these Jabras back to Costco!! Frustrated.
I have an iPhone 14 Pro Max, and I have the same loss of connectivity problem with my Omnias that you describe with your Jabras. Resound Omnia 9 battery problem - #30 by jim_lewis
@david.hendon has also described the same problem with his Omnias. He also has the ReSound Ones and paradoxically has no connectivity problems with those using the same phone. GN Resound Omnia Bluetooth issues
You don’t have to repair a disconnected hearing aid. All you have to do is reboot the hearing aid. Hold down the button on the HA until it turns off; press the button to turn it on again. If using a disposable battery-powered HA (my Omnias), open and close the battery door.
To deal with wax accumulation in domes or molds, you might try buying a consumer-level Jodi Vac. https://www.amazon.com/Jodi-Consumer-Hearing-Vacuum-Cleaner/dp/B007ORQ01K/ A number of forum members, including me have bought them and are pretty satisfied with them as a cleaning tool.
Custom molds are easier to clean with the Jodi Vac than domes, in my experience. DON’T USE THE JODI VAC ON YOUR MICROPHONE OPENINGS. I did initially with my Quattros several years ago, and that may have helped kill the external mics on several Quattros.
Don’t know why some folks have the BT connection problem, and others don’t. I also have an Apple Watch Ultra and apps galore on my iPhone that want to share the BT connection, so that may have something to do with the connectivity loss if I go away from my iPhone for an extended period of time. I’ve also wondered if the Omnia running BT 5.3 and perhaps being set up (hopefully) to eventually do BT LE Audio has something to do with the less-than-stellar MFI connectivity maintenance. (Or maybe lack of Apple motivation to address HA bugs in iOS?!). As I’ve noted in previous posts, it’s not just loss of connectivity to the ReSound Smart 3D app. When connectivity is lost, it also shows up in Settings, Accessibility, Hearing Devices as loss of basic MFi connectivity.
Edit_Update (8/5/23): To fix the BT connectivity problem, it seems turning off BT for more than TWO MINUTES may work, rather than having to reboot the HA’s: GN Resound Omnia Bluetooth issues - #24 by jim_lewis
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Yes. The shortcut to discovering what is going on is to press the power button on the iPhone 3 times and you get up the hearing aid menu. You can see at a glance whether one or other or both aids are disconnected from the iPhone itself. This screen shot shows me that both are connected currently.
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As a Costco customer, I’ve always gotten wax filters and dome just by asking for a bunch. They’ve never charged me. I also asked for instructions on inserting new wax filters. I strongly recommend asking for the materials and instruction (if you want it) from your Costco.
Now that think of it, I got domes and filters from a Costco about 1,000 miles away from my usual one about 2 weeks ago. No charge.
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If you’re having connection issues with IOS make sure in the app that Optimize MFI connection slider is turned off.
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It depends on your Costco. The one i went to would not give me anything. No extra domes (prior to my molds), no wax guards and didnt even want me to ever remove the domes myself. Its one of the reasons i returned mine and found some used Resound One 9 aids for an amazing price on OfferUp.com
I knew the aids were good, just couldn’t get my Costco to adjust them correctly and after many attemps gave up. I since went to a different Costco and stopped in to chat with the manager on a Saturday when i was just shopping and i felt he had a much better grasp of fitting the Jabra’s.
I have zero ear wax so cant help there
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Mr.smithster, your experience with Costco mirrors mine. I don’t think they want me touching the HAs. No mention of wax filters. No extra domes. I’m really disappointed in my Costco experience.
Since 2015 Costco locations have given me (or my wife) extra domes and wax guards. No questions asked.
Sorry your experiences have been different.
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You might try talking to the manager or if possible, change stores. When i asked to change stores, they said I had to return them for a refund, then go to another store and purchase all over. Thats when i gave up, and after trying 2 different fitters at that location. But then after, when i talked to the manger at a different store, he said he would have accepted me and the Jabra’s without returning. Confused, i called Costco corporate and they said its up to the individual manager at each location.
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When you take the domes off, there is a place for inserting a wax guard. You should have received some with your HA. The guards are specific to the hearing aid, but you can find them on Amazon. Find a new audiologist or tech. Part of their job is teaching basic HA maintenace.
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Update: Today I had a session at the same Costco store but with a different audio tech (no bona fide audiologists at this store). She verified that my issues with the other tech had been expressed by other customers. She spent an hour with me, fitted me with different domes, discussed the wax filter and its replacement with me (I already purchased a filter replacement kit), adjusted my frequency compensation, discussed re-pairing the HAs, offered wax filters, gave me spare domes of two types, showed me many things on the iPhone app I was not aware of, and answered my questions. I am now a much happier customer. It was the other tech in the store that was the problem.
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Hello David,
What an interesting coincidence. I followed Jim Lewis’ advice and found my stats are exactly the same as yours. Microphone levels, treble bass, and presets etc.
I wasn’t getting the right HA stats on my iPhone. It looked dead but it wasn’t dead and I checked it out and then it automatically came on by itself. I didn’t have to do anything but I guess it knew that Anita wanted it fixed so it fixed itself.
I hardly ever go into this site anymore, but it was so nice to see all the comments and I remember many of you.
I rid myself of the molds and am now back to Domes, and they work very well.
Happy Hearing to all of you.
Anita
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Hi Anita
Good to hear from you. Do come by here from time to time. We need normal people who aren’t cross about something to help keep us all civilised with each other!
Best
David
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“spare domes of two types”??? . . .
I don’t know what you mean by “types”, but if that translates into difference in size or vents, then that is rather baffling. The specific type dome you were provided is an important factor in the HA programming.
Re your wax problem: Obviously, you must have wax guards designed for the HA and know how to replace them. Some folks ears produce a lot of wax, others not so. I’m probably about average so I have to keep my eye on it or eventually it becomes a problem. On advice from my otolaryngologist I started rinsing my ear canals under the warm water stream in the shower - I very rarely change the guards now.
Finally, re your iPhone connectivity: I don’t have Jabras, so can’t comment there. But with my MFI Oticon More’s, the BT range is far beyond the 33ft spec (actually, I only lose signal at more than 2x that). I get the same strength streaming from my tv adapter. I’m using IOS 16.5.1. Just sayin’ . . .
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Mingus, I’m 3 weeks in or so and still on the steep learning curve.
I should have said “sizes,” not “types” on the domes. I’'m trying a size larger than the smallest, but I have narrow ear canals. The tech made a single cut in the slightly larger domes that gave me more comfort and a tad better low frequency response on streaming audio.
I’ve flushed my ears and even had them looked at in one of the urgent care places. They are pretty clear. I’m going to use an ear wax removal solution for a few days to get some of the remaining wax out.
Changing out the wax filters: This was one of my gripes with the first tech I had at Costco. He told me nothing about that and said “just bring them by and we’ll take care of it.” After having 3 wax plugs in 10 days I did some research on the Internet and educated myself about the wax filters. The second tech at Costco that I visited with was very helpful and offered me a supply of filters. I changed it once myself. Not a big deal and much easier than driving several miles to Costco just to have the wax filter replaced.
Connectivity: Most of the time now I can just restart the phone app after losing connection and this seems to re-initiate the sequence to reconnect without having to reboot the HAs. Much easier solution. Things are working out as I learn what options work and don’t work for me. There are a lot of options for picking up phone calls, receiving phone notifications, and other hearing device options on the iPhone that I am exploring to see which I prefer. For example, I don’t know if I prefer using the phone speaker on phone calls, or if the poor quality streaming audio is sufficient. I’ll try both and decide.
I’ve bought aids at Costco, and as my hearing has worsened and I need the top-of-the-line aids that Costco doesn’t carry, I’ve returned to audiologists. I am finding that most audiologists are no better than Costco hearing instrument specialists (or sometimes, audiologists). And Costco usually has state-of-the-art equipment, enabling them to do more precise fine tuning than the equipment in most audiologist offices.
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