Lumity 70R connecting Phonak App problematic - workaround?

Hearing Aids
#1

My left HA won’t connect to the app quite often, and the only recourse is to restart my phone. Does anyone have a better work-around for this? Android phone (S22+) and latest firmware. In fact I think I had less problems with the previous 1.0.6.0 version - but that may just be a false impression.

I’ve tried toggling Bluetooth / Airplane modes on/off w/o success. I tried turning the HA on/off (usually don’t mess with that) and that didn’t help. Just looking to see if there’s a way w/o having to restart my phone.

Thanks.

#2

Have you tried uninatalling myPhonak app.
All the best.

#3

I can give that a try - thanks.

#4

Uninstall app. Delete all the pairings in the Bluetooth settings on your phone. Reboot your phone. Re-pair in the Bluetooth settings, then reinstall the app.
Are you a self programmer? You can remove the phone pairing stored in the aids in the software also before the reboot and re-pair stage.

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#5

@user718 I have had problems with the app continually disconnecting. Had to uninstall and reinstall etc 4 times last week. A couple of days ago, I deleted my account and although it is too soon to tell, this may have fixed it. I can still adjust the settings, all I can’t do is view wearing time etc, which tbh is not really of any great benefit.

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#6

Thanks … that seems like a lot of trouble :-/ Do you know if this would that fix it for good? Because I have a number of other things connected to my phone by BT that I don’t want to have to re-pair. Rebooting the phone from time to time seems easier in comparison, but I’d to this if it would fix it for good.

#7

Mine isn’t that frequently, but enough to notice, so a simple fix would be preferred :slight_smile: … however, if I can’t find out, I may try out the various suggestions given with the uninstall/re-install etc.

Appreciate the info - hope it works out for you too.

#8

@user718 if you want to try deleting your account, you don’t need to uninstall and everything can remain paired.

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