Hello new to hearing aids here
Trying to listen to music through be more app
Whatever i do music doesnt come through
Anybody else had this problem ?
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You need to provide more information.
- What hearing aid are you using.
- What phone are you using.
- What app are you using.
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I have danalogic GN hearing aids
My phone is a Samsung A15
The app is bemore
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We don’t have that model here in the states. However, I would just try to connect your hearing aid to Bluetooth and use a dedicated music app. I wouldn’t try using the bemore app to listen to music.
If you have ripped music and loaded them on your phone, then try a music player app like VLC if it’s legal in the UK.
If are streaming, then download one of those music streaming apps that available in the UK. Here Spotify is a popular one.
I think Neville is located in the UK , so you might want to personal message that person with your issue if you still have problems.
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Actually you do have them in USA, they are rebranded ReSound just like the Jabra/Beltone models.
@Neville is in Canada I believe.
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I don’t think I’ve ever seen them mentioned here before. Anyhow, perhaps Neville is familiar with them or one of the UK folks can help, unless you have any other ideas.
Have you pair you HA with your phone . Does the bemore app find the HA?
Yes , they are paired
Yes. 
I don’t fit a lot of GN devices, but try hooking them up through the accessibility menu in the phone settings. We’re talking ASHA streaming protocol I think.
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Your Danalogic GN hearing aid may only support Mfi and ASHA for audio streaming.
So it requires a iPhone or a Android phone with ASHA that you can stream audio to the hearing aids.
The Samsung A15 does not support ASHA , so the hearing aids can connect via Bluetooth LE (BLE) to the app, and you only can change the hearing aids settings via the bemore app. (volume change, program change, etc…), but no audio streaming is possible, because of the lack of ASHA.
a Android Phone with ASHA support is needed that you can stream audio from Phone to Hearing aids. Or you could use/try a iPhone which is supporting Mfi
The phone must support the ASHA protocol , which is needed to stream audio over the Bluetooth LE connection to the hearing aids.
For phone compatibilty see ReSound compatibilty website
This is the official list for Android smartphones
Samsung Galaxy Tab S9 5G
Samsung Galaxy S24 Z Fold 4**
Samsung Galaxy S23**
Samsung Galaxy S23+**
Samsung Galaxy S23 Ultra**
Samsung Galaxy S22 Ultra 5G
Samsung Galaxy S22+ 5G
Samsung Galaxy S22 5G
Samsung Galaxy S21
Samsung Galaxy S21+
Samsung Galaxy S21 Ultra
Samsung Galaxy S20 FE
Samsung Galaxy S20+
Samsung Galaxy S20
Samsung Galaxy S20 Ultra 5G
Samsung Note 20
Samsung Note 20 Ultra
Google Pixel 9**
Google Pixel 9 Pro**
Google Pixel 9 Pro XL**
Google Pixel 9 Pro Fold**
Google Pixel 8 Pro**
Google Pixel 8**
Google Pixel 8a**
Google Pixel 7 Pro**
Google Pixel 7**
Google Pixel 7a**
Google Pixel 6 Pro
Google Pixel 6a
Google Pixel 6
Google Pixel 5a 5G
Google Pixel 5
OnePlus 9 Pro
OnePlus 9
OnePlus 9 R
**These models support Bluetooth Low Energy Audio (BLEA), which includes hands-free call functionality. LE Audio is compatible with GN devices and mobile devices that have Bluetooth 5.3 or later.
→ ReSound Nexia , ReSound Vivia , ReSound Savi support BLEA and Auracast
