I want to reply to my post because I solved this problem. I got hold of someone at Jabra Customer Service (1-800-882-3636) who verified my issue and then had me close all of the apps running on the iPhone (by swiping up on them). After doing that, the HAs connected to the Jabra app just fine. Something to know! Problem solved. She was unable to tell me why this jammed up the Jabra app.
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