On Jan. 1, suddenly my Jabra Enhance Pro Costco hearing aids refused to connect to the app on my iPhone. It has worked flawlessly since I got them in June 23. I tried everything including turning phone on and off, reloading the app, trying several ways to get it to connect, and no cigar. The phone is paired with the hearing aids and I can get to adjustments via the “3 clicks” method on the phone, but the Jabra Apple app refuses to connect to the aids no matter what I try. I took it to Costco and the guy there tried basically the same things I had tried, and finally threw up his hands and said, “I give up. Live with it for 3 weeks and if it’s still an issue we’ll send the HAs back to be tested. But, I guarantee you it’s not the HAs.”
Anyone else experienced this? I wonder if there has been an update out of Resound. There is zero information on their Web site and no human help contact info.