I picked up a pair of the new Jabra30’s about a week ago , overall they work pretty well and the general nose and speech sound much better than my KS9’s but the streaming music from my phone is terrible very tinny and screechy. Tried play on the app and it didn’t seem to improve anything so I’m coming here to see if anyone has any advice. I have a follow up appointment on the 14th.
Thanks for any input. Eric
Don’t expect everything to be perfect after the first setting. Just let the hearing aid fitter know of any of your issues and they can fix it. Hopefully, you have phone reception or can download some music on your phone when you go in for more adjustments. They may need to set up a separate music program for streaming.
Just understand that it’s a bit of an art to find the right combination of adjustments to make in the low frequency, mid and high frequency gains. So be patient, as they may have to make a few attempts to get it right.
You can enter your audiogram by following these instructions for better guidance.
- Click on your icon.
- Click on profile icon.
- Select preferences.
- Select My Audiogram.
- Enter your Audiogram and save.
Thank you for your input, I know there’s a learning curve but Jabra being the Bluetooth folks I had hoped it would be almost a turn it on and it works. I’ll write down my impressions of what’s needed before I go to the appointment. The HA’s themselves sound pretty good considering I have severe loss in both ears and about 20% speech recognition. They are a huge improvement over not having them in. Thanks again, Eric
The tinniness and screetchiness have nothing to do with Bluetooth really- not as in how it’s transmitted anyway.
I had the Jabra EP10 for a while and I got the same thing as you. With podcasts 'T’s were explosive, 'S’s were hyper-sybillant. In the end I went with Philips. His opinion was that I’d gotten too used to the Oticon sound and the Philips were close to that sound. Maybe it could have been adjusted away over multiple visits, but Costco doesn’t really work that way.
Are you using the Jabra app on a phone to control the aids? If not then I highly advise that you give it a try. It gives you tone controls for a start. Also if you only have a single program All Around (the default) set up, then you should ask for Music to be added. Streaming in the EP30 makes use of the settings of the selected program. There aren’t separate gain adjustments for streaming, but the audiologist can increase the bass for streaming and can make a version of music for streaming that has different gain settings. You can have up to four different programs in the EP30.
I have Jabra 30’s as well but if I want to stream (especially music) I use Airpod Pro 2’s set up for hearing assist using my Costco Audiogram.
The Airpod Pro 2’s actually perform very well (as well as the Jabra 30’s) as hearing aids in normal and noisy environments, but are not a practical option for daily wear due to limited battery life and form factor.
You didn’t post your audiogram so I don’t know if Airpod Pro 2’s can work for you (hearing assist is supported for mild to moderate hearing loss in countries where hearing assist is available). Airpod Pro 2’s have been on sale for under $200 at Costco.
The Airpod Pro 2’s actually get a great review ( 5 star) from What HiFi as music earbuds and with hearing assist I find they sound great for listening to streamed music.
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I’ve just been using the app on my phone to try to adjust what I could but I my opinion the app doesn’t really have much effect on what actually I can or am hearing. I’ll have to try the actual Jabra site and see if that has any impact., right now in streaming it sounds kind of like an old crystal radio. I’ve only had them a few days now so I’m just getting used to them, thank you for the help.
If you have the Jabra app, then at the bottom of the screen you should see a link to “Sound Enhancer”. Tap on that and it will open a screen with bass, mid and treble tone controls. You can vary each of the bands by several dBs up or down. I would be very surprised if you don’t notice the difference they make.
If you’re using open domes you could have the fitter boost the bass for streaming to see if that helps. They have to do it with their software - I had them boost the bass on mine to the max and it did help some.
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Open domes are just bad for bass if that’s what you are looking for.
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Streaming music from the phone just won’t be too satisfying in my experience. Much better ( for me) is streaming from my TV in conjunction with the sound system. Jabra 20s, 30s and older Resound HAs going back to the Kirkland 5s to Resound One’s all sound better with a good bit of the sound through the air.