Inspire software issue when I plug my 2016 STARKEY SYNERGY 2000 IIC

[aymaym2002]

Hello,

In 2016 I have bought INTRA STARKEY SOUNDLENS MUSE SYNERGY 2000 IIC
All the HA setting were done by my audiologist
That was very long to have the right setting, you can’t imagine the number of times I met my audiologist
Results were good but it was long and painful make all those meetings

In 2018 I just renew with INTRA STARKEY SOUNDLENS SYNERGY iQ 2400 IIC
And I decided to be independant for setting my HA , with objective to test more setting and find the perfect one myself in my living room

I discovered this forum, thanks to PVC’s advises I have installed Inspire 2018, found a mini-pro with cables, and were able to adjust my new HA ! Many thanks that’s a new life opening for me.

Now I would like to transfert the setting of my old HA, to the new ones
But Inspire (2018 version) does return an error message when I plug the old HA

Has anyone faced same issue ? Does anyone understand the following logs ?
Thanks for your help !

FirmwareDefinition.SetParamGroup: Invalid Parameter(s) Value Specified for MemoryTypeID of ‘RAM_AutoAcclimatizationLog’.
There were 2 failures setting the parameter group to RAM_AutoAcclimatizationLog.
AutoAcclimatizationAccumulatedGainOffset 0 -3.01030004262585
AutoAcclimatizationAccumulatedGainOffset 1 -0.0117589845415072

[pvc]

First of all your should be using the Starkey-only version (2019) of Inspire software. Not the multi brand version (2018) which is;

1. Harder to install
2. Cannot co-exist with the Starkey-only version
3. Cannot take updates

You cannot transfer hearing aid settings from one model hearing aid to a different model hearing aid.

[pvc]

Instead of transferring settings, you can do a First Fit based on your audiogram. But get your software version straightened out first.

[aymaym2002]

Hello, the version I have installed is this one

I guess that’s the 2019 one you are referring too

When I’m connecting my new hearing aids I can save session

When I’m connecting my old hearing aids I can change setting but can’t save session (I have an error message mentioned in my previous post). It seems the software can’t read my old HA setting

Would you have any idea how to solve this ?

[aymaym2002]

The problem only occurs on the right HA which has not the latest firmware update
When I try to update the HA I’m getting same error

[pvc]

Okay, maybe you do have the 2019 version??
2018 can get corrupted to look like 2019 when/if you take updates.

So tell me about the original installation file.
2018 is a folder named (Starkey Inspire 2018.0.10291.0)?
2019 is a .exe file named (Starkey Setup 19.0.10206.0.exe)?

[pvc]

I think you are saying that your old (INTRA STARKEY SOUNDLENS MUSE SYNERGY 2000 IIC) have two different Firmware versions for right/left? Is that correct? Try Reading Device Settings instead of Performance update which I assume is a Firmware update.

eta> Also why are you connecting the old HAs? You cannot transfer the settings. Let’s verify your Inspire software version first.

[aymaym2002]

I have installed Starkey Setup 19.0.10206.0.exe

[aymaym2002]

Hi PVC, you are right I have two different Firmware versions right / left on my old HA.

A click on Reading Device Setting or Performance Update is failing when I select the right HA (see error message above).
But successful when I select the left HA
So that’s why I think the Firmware version of right HA is the cause.

I’m connecting the old HA because I want to make a swap fit to the new ones. And make some potential adjustments as back-up HA

[pvc]

Maybe your Audi left you with the problem of two different firmware versions on your old hearing aids? He/she had to know about this, right?

Going forward you may need to scrap (or repair) the old hearing aids. You cannot transfer settings anyway. Start from the beginning with the new iQ 2400 hearing aids and do a First Fit based on your audiogram.

[aymaym2002]

Yes, that’s also what I’m thinking.

I will try with an older Inspire version (I have the 2015 on in a USB key) and see if I can upgrade the HA firware by this workaround. Or ask my audio to do it itself.

Thanks for your support anyway

[pvc]

@aymaym2002

Or ask my audio to do it itself.

Je pense que si votre Audi pouvait le faire, ce serait déjà fait.

I think if your Audi could do it, it would already be done.

[aymaym2002]

Yes you are probably right, he will face same issue I think
Unless he returns the old HA to Starkey for maintenance

I tried with another version of Inspire and have same error by the way

[aymaym2002]

Hello, a quick update:
Finally I have been able to upgrade the right (old) HA myself.
I did a reset of the HA with Inspire (Menu Tools > Clear Settings and Reset Device), and I could update successfully with no error message anymore
After that I did a best fit because I lost previous config of course