I have a goblin in my N8 processor

Cochlear Implants
1

Can anyone offer any suggestions as to why my N8 just turned itself off, for absolutely no reason at all? It’s happened twice today. All I was doing was reading a book not streaming. Everything just went silent and my nucleus smart app came up with the sign below twice.

I tried turning it back on by using the button but it didn’t work. All that did was the N8 had a solid yellow light showing. So I took my processor of and removed the battery, reconnected it and it was again working.

This is the message that came up on my iphone.

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2

Hi Sheryl.

Have you tried taking the battery off and back on a few times.

I believe the solid green light is saying your battery is fully charged. A bad battery connection is not letting the processor start up.

If this works try carefully cleaning the battery contacts.

3

@Raudrive I’m confused, I didn’t have a green light. I had no lights until I pressed the button. Then it was a solid yellow light, and I still had a dead processor.

4

My mistake. I thought it was a solid green light.
The solid yellow light is a bad processor I believe. You might try running it through your dryer.

Good luck with this.

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5

Seems serious, reaching out to the manufacturer (or agent, ENT/Audi) would be good move.

6

yikes, you need to send your sound processor back. So sorry to hear this… mine is mostly working fine but it does require a reboot from time to time

7

My N8 processor developed static and at times snap,crackle, and pop sounds. Called Cochlear today and they are sending a replacement N8. I’ll get it Wednesday.
Also needed to replace a defective coil about a month ago.
Cochlear has been very good about replacing defective equipment under warranty.

8

I heard back from my aud this morning after I emailed her yesterday.

  1. She wants me to take off my coil and push it on again.
  2. If it happens again she want me to put on a new coil to see if that fixes my problem.
  3. If all of the above fails make an appointment to see my aud. :roll_eyes:

Cochlear have faulty N8’s all around the globe. When are they going to fix all these problems with the N8???

3 Likes
9

Agree. Call Cochlear tech support. If nothing else, they have a grab bag of great troubleshooting ideas

10

This thread makes me question the reliabilty of Cochlear brand. But I have no experience with any CI

11

i think a lot of the issue are firmware related, not the hardware. One. notifiable different is iphone and android devices. I have no issue with Androiid connected to sound processor.

1 Like
12

Maybe turn off your Bluetooth connection on your iphone?

13

I am going on 3 years with N7 and K2 processors.
The N7 processors have had zero issues using a Google Pixel 3 phone.
I did have a Bluetooth problem with one K2 and Cochlear America had a new one at my door the next day, programmed and ready to use.
New products always seem to have bugs to work out. Cochlear has been great as far as I am concerned.

14

Did this fix you up?

15

@Raudrive I did as she requested, and I’ve not had any further issues. Time will tell if it’s the coil.

@eyesgreendeaf I had the N7 for 4.3 years and never had any issues at all. Admittedly I got my N7 two years after it was released. So Cochlear had 2 years to work out all the goblins. N8 has only been in Australia for 5 months. With time they will get rid of all the goblins.

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