I am waiting for the pandemic to quiet down a bit for my cochlear implant surgery to take place. Meanwhile I have a pair of loaner Resound Enzo 3D hearing aids. With my audiologist unavailable I am unable to solve some problems using these hearing aids.
I use a caption phone (CaptionCall model 67TB). Captions right now are iffy as so many deaf people are using their phones to connect with friends and family. I would like to supplement the captioning with my poor hearing using my HAs. I have a Resound Phone Clip+ which I understand can be used as a streamer between my HAs and the caption phone. The phone is bluetooth capable and I have successfully paired the phone clip to the caption phone. I have paired the phone clip to the HAs as well, I think. On the caption phone screen I read “Bluetooth ON - paired devices - Hearing Aid Ph - connected” There are options available: disconnect, rename, and forget. I gather there should be an option to connect but I don’t see any.
Is there someone who uses Resound and CaptionCall who can assist me to the point of making a call? I’m obviously missing something. I have contacted CaptionCall support with this problem but they have nothing helpful to offer.