You’ve received hours of a professional’s time without paying a dime. Now you want to start negotiating???
I don’t know why the HAs are not satisfactory, but, like the other pros who have commented, I would never have gone to 5 HAs hoping to satisfy you.
I had a patient years ago who came to me and told me his tale of woe. Like you, he had gone to 5 different offices, tried HAs at each place and had returned them all.
He wanted to try whatever was new at that time and wanted to be sure he could get all of his money back if he didn’t like them.
At that point he and I had a talk. I told him he had a relatively common, easy loss to fit. I added that I knew each and every one of the previous audiologists who had fitted him. They all were competent, honest professionals.
Incidentally, he criticized all of them as being incompetent. Just as you have done.
I then told him he needed aids and I would be happy to fit him. Whether or not he chose to be happy with them was up to him.
I told him I would verify the fitting ( using REM ) and if the aids didn’t help his hearing as per REM he could return them. But I wasn’t going to allow him to return the aids just because he didn’t like them.
For whatever reason he got the aids from me, came in for adj 6-8 times in the first month alone. Then he came in with his son and said he wanted his money back.
I showed him ( and his son ) the form I had drawn up and signed by him waiving his right to return the aids. I explained to the son what had transpired and said " Your dad knew he was being fitted without a return right, he waived it "
At that point they left the office.
After that, he actually became a pretty successful HA user. He always complained about his aids,but he never was without them.