I bought a pair of Widex Moment Sheers online from a dispenser that supposedly specialized in remote support. First pair had to go back because one aid wouldn’t charge/hold a charge. Had a talk with a tech person who suggested various things I had already tried and so agreed they should come back. Today the replacements arrived and they are clearly used. Packaging missing, charger all scuffed, no user manual or warranty info, and the same receivers (I needed the next size up and had discussed this with them) amongst other things. I would honestly expect a better presentation if I had purchased used aids off EBay…
I also am concerned that the aids are the ones I returned even though there is a different number listed on the box. I see nothing on the aids, but there is some very small lettering on an access panel. Does the bluetooth app that accompanies them (the one you download to your smart phone) show which serial number they are? Is the SN possibly on the outside of the access panel?
The people I have dealt with at this company have been very helpful but I am starting to lose confidence. I am over 3 weeks into placing an order and don’t have working aids, have not even made it to the point of tuning them with a tech and the clock on “unconditional” return is ticking.