I had used the Dry & Store for years. It seemed to stop working as my last Costco aids started giving me trouble. The Costco HIS, who used to do repairs, put them into a heavy duty drier and it fixed them. He suggested the drier that they sell as he said it is more powerful that the Dry & Store, so I switched. That fixed the occasional moisture problem. The PerfectDry Lux.
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RJS Acoustic Lab in Vancouver, WA is a manufacturing and repair lab that is an āall makeā repair facility. Not sure if they accept mail in repairs but do take walk in repairs. I used to use them for years while I was still in practice.
Thatās closer than cross-country. Perhaps I should look in the Yellow Pages, or ask my HIS after my warranty is out. Heās never had to send in a repair for me though, that was years ago through Hearx
Last year my Costco Bernafon died, Costco said it was too old (2010) to fool with.
I searched this forum for āhearing aid repairā and found a thread in which one of the members recommended http://directhearingaidservice.com/ in California.
Contacted him to verify whether he still recommended them. He did.
Long story short, Thomas at http://directhearingaidservice.com/ fixed my Bernafon, for not much money, and it works fine. I recommend him and think you would do well to contact him about repairing your aid.
Full disclosure - in the meantime I āupgradedā to a Phonak and havenāt used the repaired Bernafon much for the last 10 months or so - only when the Phonak is being repaired by Phonak - so I canāt speak to the long-term reliability of the repair, but you never know.
And looking at your location, he is within shouting distance - same state, same part of the state.
Best of luck getting your instrument fixed!
It does sound like it possibly wasnāt being mended by the right people. We never think to even question this do we, itās a vulnerable market as relies on best practice and we donāt know if thatās not happening & can go through a lot of stress and wrong conclusions in the meantime. My fix? Always tell them to send it back to Widex and ask for the paperwork.
Thank you, I will keep this one stored too. As I said, mine are brand new, lots of warranty yet. I was curious about otherās experience with OEM repairs after the warranty is gone. But thank you for the input.
That is true, I was new to hearing aids then. I would have thought that under warranty still the aids would have been sent to the manufacturer and would not have given a thought otherwise, When I spent $3500 on these new to my life devices, I went in trusting these lifesaving people, besides, my audi was extremely pretty
I have found that most HA manufacturers will repair their aids up to 5 years. Then they tell you the parts are not available anymore.
I had a similar experience of not finding someone to repair aids over 5 years old. That led me to search for a service and I found the direct hearing aid service site.
I have used them several times over the past 15+ years and been very happy with them. Only once did it come back with not everything fixed. In that case the aid was cutting out if I turned up the volume above 3 (analog aid). They fixed the main setting but was still happening on the tcoil setting. When I described what wasnāt working they fixed that when I sent it back (no extra charge except mailing).
So far I have only used them for analog aids so I donāt know what the results are for digital. I have digital now so will see how they do when the time comes.
Thank you for the input. Hopefully neither of us will have to find out.