John59, that is the seller. Dirtold I assume that is the seller for you too. Am I right?
The thing I am most concerned about is the warranty being honored by Siemens, due to the fact that this seller is doing this on e-bay and does not have a outside business. Alsowhat concerns me, is his reprograming should it have to be tweeked. I conversed with several of his e-bay buyers through e-bay messaging that have bought the Pure 500, but none of them has needed adjustments yet. One of his buyers are checking on the warranty today, as she is now concerned since I asked her about it. Read our conversations list below.
Hi,
I noticed in e-bay seller bidbybid’s feedbacks that you purchased 2 Siemens Pure 500 Digi Open Fit RIC Hearing Aids from him. I was also thinking about buying the same hearing aid from him, and wanted to ask you how are these hearing aids working for you based on the audiogram you sent him?
Did you need to send them back to make any adjustments?
Any and all help deeply appreciated.
Hi,
I love them! Sometimes there are feedback issues when I turn them way up, but other than that, they work great! I forget I have them in…until I take them out and can’t hear anything!! The Bluetooth phone and TV devices are really cool, and work well. Hope that helps.
Thank you for your response and your help.
Did he send you Siemens warranty information?
Did you check with Siemens to make sure if they will honor their warranty with this e-bay seller since he is a online seller?
No, I did not check with Siemens yet on the
warranty…good idea! I will try to do that
tomorrow, then let you know, since that makes a
difference to me as well since I paid for the
three year warranty as part of the deal!
He told me on the phone if I had warranty or adjustment problems I could send it into him, or go to a local Siemens audiologist. I had already called a local audiologist that handles Siemens telling them I had bought them online and asked them what they would charge for adjustments. They told me I would be $500 which would include up to 3 adjustment sessions. After I told the seller that, he said to tell them I just moved to that area. With that said I asked him for his address was so I could give them an address where I got my hearing aids from. This is what I was told by him about having a outside office in California and he gave me that address. What my research on that address is listed in the message below. I just sent my research finding to the e-bay buyer lady helping me. He would not give me a name of the business except to say the name was Hearing Aids. The message I just sent her is listed below:
Let me know tomorrow what you find out.
Also, did he give you warranty information and a address where he is located?
I talked to the e-bay seller on the phone via the toll free number listed in his buy-it-now auction, and he said his name was Philip Register. He said he was a audiologist and told me to fax him my audiogram. He also told me they had a store in California at 31735 Riverside Dr. Ste A, Lake Elsindore Ca. 92530. I did a little goggle research and called some businesses on the phone that are at that same address at Ste C and Ste. K, and they said there is no hearing aid store at that address. As a matter of fact it is a Latino community and some store owners did not even speak english.
You guys might want to check with Siemens too, so you will know if they cover them after buying them from this e-bay seller.
Did you guys get a product registration warranty card to send in to Siemens?