With the recurring lag between left and right ears, that has happened in all situations - listening to a Podcast outdoors when walking, listening to music inside, or even talking on the phone, also indoors. This really is quite annoying.
As far as losing connection on the right or left side, when placing the phone in my pocket, my main testing was outdoors. I tried it for just a few minutes indoors, and it did seem better. I’m guessing your point is that the signal may bounce around a bit indoors, which would maintain the connection better, and that does make sense.
I did call the Fitter at Costco that I worked with, and she indicated that I shouldn’t be losing connection in the way I was when walking outside. She is going to contact her Jabra rep and see what she has to say.
I had already called Jabra/Resound tech support. They suggested doing a full network reset of my phone, which obviously would wipe out all my WiFi settings, Bluetooth connections to headphones, my car, etc. This is a week old phone, and I’m very doubtful this would do anything but waste my time. Kind of like “format c:” being the fall back tech suggestion for PC issues a number of years ago.
She did acknowledge this problem has been occasionally reported with some of their other hearing aid models, but apparently not yet for this one (although it is obviously quite new). She also suggested trying it with another phone, but my old Note 8, and my wife’s S8 are Android 9, and so not compatible with the Jabra’s.
I did go ahead and unpair my Jabra’s, deleted the Enhance Pro App, rebooted the phone, and re-did the whole process. No change occurred.
I’m hoping that this particular unit pair is glitchy, and that this doesn’t represent an inherent flaw with this whole line of hearing aids. So I’m hoping, or will request if they don’t offer, that a replacement pair won’t have this flaw. I was curious to see if others had experienced this issue, which was part of why I posted.
