Hi there,
I have almost a band new Noahlink wireless 2 used last yar for 3 - 4 times, working well with my setup Genie2 for programming the Oticon Real 1.
Now the problem is the HAD cannot be recognized anymore by the Genie / programmer.
all driver is up to date
Genie2 was updated now, with no effect
Noahlink wireless seems to working well, the green led are blinking in search mode
the Oticon Real 1 is ok, connecting well to the smartphone Bloetooth
all the bluetooth was turned off nearby the device when try to connecting with the computer
I try to be far, or to be close to the programmer - no effect
I cannot figure out how the programmer can damaged by itself in a few non used months
Can anybody have similar issue? What I’m doing wrong?
After opening the battery door, close the doors again, and put the hearing aids into the charger and let the aids sit a view minutes inside the charger slot until the LEDs lit up again.
• Avoid placing the Noahlink Wireless in a USB hub with other USB devices (e.g. Bluetooth dongle)
• Connect Noahlink Wireless directly with USB Port on your PC/Laptop
• Place Noahlink Wireless on the table with a clear line-of-sight to the hearing instruments, which should be within a range of 3 metres.
• Use the USB cable deliverd with the Noahlink Wireless.
• Try another PC or different Laptop with Genie 2 and connect Noahlink Wireless with the different PC/Laptop
If the problem still persist and the HAD cannot be recognized.
Maybe there’s some kind of strong interference where you live that is causing an adverse effect on the Bluetooth connection. Have you tried using it somewhere else or outside of where you live to see if it’s then connecting ?
Actually a 3 second press on the down button turns them off. 2 second press on up button turns them back on.
No need for charger. @Zebras that’s how I do it with rechargeable aids.