Frustrating experiences with music (Starkey Edge 16 in-the-ear)

I’m testing a new pair of Starkey Edge 16 in-the-ear. I listen a lot to ‘fast’ and ‘loud’ music, like dance music or punk rock. Also often to songs with breaks that shift from nothing the one second to all the next (like the Foo Fighters do a lot in their music). When I listen to music in the music program, what I often get with such shifts within the song that there’s something like a brief crackling sound when the music goes back ‘on’, or something like the volume briefly being much louder before settling back. It’s unpleasant and actually makes me scared of the music flipping back ‘on’.

I discovered that the normal program doesn’t have this problem, or at least not to a serious extent. When I made a custom program based on the normal program with the noise distortion turned off, music actually sounds better than in the music program (it pops out more). However, I then learned when there’s a sustained wall of sound, the program seems to turn down the volume after a while. In quieter part of the songs, after a while the volume seems to turn up again. So I’m having constant noticeable volume changes throughout songs, volume going down in the middle of loud sections and volume going up in the middle of quiet sections. Again, it’s very unpleasant.

It occured to that this might be related to the overall volume of the music, but I have these issues at a volume that’s below the safe limit, as indicated by my phone. When turn down the volume even more the issues seem to diminish, but the music is so quiet it’s not that easy to tell. I don’t really fancy listening to music at that volume either. It’s maybe fine for radio music, but not for the kind of music I listen to.

I also experience that in dance music the beats sometimes sounds unsteady. When a crowded section of the song end and there’s just the beat, it gradually seems to become much more audible, which again is distracting.

I had tried out Starkey Evolve before this I don’t recall having volume shifts or a crackling sound with those (though I had other problems with them). Same with my old pair of Starkey Muse.

So what I’d like to know, before I discuss this with my audiologist: does everyone experience such problems? Are they unavoidable with the current generation of hearing aids? Or is this maybe just specific to this model or the settings of my test pair? Would it be worth trying out another model?

PS: I was born with a hearing deficiency and my hearing has remained stable over the years.

Would be interested in learning what you find out. My overall impression is that music sounds unnatural in all programs, but don’t currently have the Music program, so will be trying that soon. I have the Genesis AI, but assume is similar.

I did hear the static/cracking when someone speaks during phone calls and sometimes with other streaming. I thought this might be related to poor Bluetooth reception. Trying holding the phone in front of your face and test again. Do you still hear the crackling? My impression is that the Bluetooth may not be good enough (but it is different on the Edge I think). So maybe there is something else.

All the programs include some kind of Adaptation “AI” that changes the volume and sound. As far as I can tell. I think for Music mode you want all the Adaptive features turned off completely. See if you audiologist can do that and then try it again. This should stop the changing volume I think. Otherwise, call the Stakey support number and ask them.