Frustrated hearing aid user

I wear oticon excite ha from VA (both ears) . had to send them in for repair. used williams pocket walker personal amplifier as substitute. I find the personal amplifier sounds lot better than my ha ??? lot better. analog better than digital?
am I getting shaft from VA?

The VA supply for free, I think your doing well.

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Sharing your audiogram would help us help you.

Sometimes a less natural sound to us is actually better at helping us understand others.

Does the amplifier help with soft speech, or speech in noisy environments too?

In a quiet room? One-to-one conversation? Hearing aids handle many more situations.