It happened again this morning. The right aid came back up in a few seconds like everyone says, but the left aid turned off completely. After around 20 seconds I manually restarted it.
I emailed my Audi again with the above information and she told me she contacted Oticon and apparently this is a known problem with some OPN aids.
“I was told there is a glitch in the circuitry (people complain of this happening with a sneeze or a dog bark etc). They are aware of the problem, suggest you hang tight they are working on it and will send a software update as soon as it is ready.”
She didn’t have an ETA on when the firmware would be released but would contact me as soon as it was.