I am experiencing difficulty hearing clear conversations during phone calls on my Philips 9050. The incoming call audio sounds muffled and lacks high tones. I am curious if anyone else has encountered this issue. My smartphone settings are listed below:
It might help is you posted what model of phone you are using. In addition, you didn’t say if you are directing your call through your hearing aids or if you are using the traditional phone placed on the ear.
I regret that I omitted the information that my phone is a Samsung Galaxy S20 FE. The issue occurs when phone calls are connected to the Philips 9050 hearing aids via Bluetooth, not when the phone is held directly to my ear.
Additional observations include:
- When the same Samsung phone is connected to Jabra Enhance Pro 20 hearing aids via Bluetooth, the audio quality during phone calls is acceptable.
- The audio quality of the Philips 9050 via Bluetooth for multimedia (YouTube, news apps, music, etc.) is acceptable, except during phone calls.
I am uncertain whether I have a defective 9050 or if the settings are incorrect. I would appreciate it if anyone could share their successful Philips HearSuite settings.
Well you’ve got low frequency enhancement turned all the way up. That’s the first thing I’d change. Change and test.
I guess you’re aware that the streaming experience will vary with the program you’ve got selected.
I haven’t had issues. 9050. Pixel 8 pro.
I’ve just had a chance to look at my settings. They are the same as yours except that ‘low frequency enhancement’ is off.
I have ‘low frequency enhancement’ turned off, as well. In fact, I’ve experimented with various settings for this feature, but the sound quality remains unacceptable.
Not sure what ‘Sound Perception’ is. Tried different settings, but no luck.
I have the same problem with Rexton Reach. I’m getting fitted for the Sennheiser at Costco today. Should fix it. Better old school Bluetooth.
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If possible, I would try to borrow a newer high end smart phone to see if it’s a phone/app issue or the hearing aids.
If you haven’t tried this yet, reboot the phone to see if there is an app that is causing issues.
You might want to try removing every app that you can, reboot the phone and then add the apps back one at a time. Test between each app added back to see if this is an app issue.
Of course, you can always go back to Costco. Perhaps they have a 9050 that can be used to verify whether it’s the phone or hearing aids.
Have you tried turning up the “phone level” slider? I had to adjust this on my phillips aids to hear well
Borrowing a high-end phone to pair with my Philips for a tryout is a great idea. I’m working on it, haha.
In my case, it was the opposite. Instead of being too quiet, it was too loud after the initial fitting.