My husband is a first-time hearing aid user. He has Phonak Lumity L90-Rs. They have made a huge improvement to his ability to hear things like one-on-one conversations, his cell phone, and the TV.
The big problem is not being able to use the landline at work.
Background:
• Noisy environment - multiple colleagues and customers having loud conversations all around him, high ceilings and a hard-surface floor
• Multi-line corded office phone - the IT department has purchased a new Bluetooth phone for him, along with a Bluetooth dongle
• The new phone is a Yealink T43U IP phone - supports Bluetooth, WIFI, USB headset and more
• The phone is listed as HAC (Hearing Aid Compatible)
• The phone supports wired or wireless headset, USB headset and Bluetooth headset to place and answer calls.
• He has the MyPhonak app
• The programs currently showing in the app are:
○ Automatic
○ Restaurant - Base program, Speech in Noise
○ Music - Base program, Music
○ TV - Base program, Calm Situation
• On the landline, in the settings, under Bluetooth / Paired Devices, it shows the phone as being successfully paired to his Phonak Audeo Lumity hearing aids
The Problem:
• With the landline phone’s headset to his ear, no matter where he places it, the caller’s voice is so muffled that he can’t make out what they’re saying. In other words, he doesn’t think he’s receiving any sound from the landline into his hearing aids
• With the speakerphone on, the background conversations and noise are so loud that callers can’t hear him properly
• The audiologist admits she doesn’t know much about Bluetooth, so hasn’t been able to guide us here
Questions:
• Should other Phonak programs be enabled or prioritized? If yes, which ones would work best for him?
• Should he be using Bluetooth headphones with this landline instead of the headset?
• If yes, would he also need another adapter or connector?
• Is one of the Roger accessories what he really needs?
• If yes, which Rogers device(s)?
Yealink T4 U Series Landline User Guide:
Phonak Audeo Lumity Features Page:
Many, many thanks for any suggestions you can give us.
Sheila