I’m still rocking my Phonak Nathos Micro W aids, and I’ve got an original ComPilot 1. I have the ComPilot paired to my phone (Xperia XA2), my laptop (Thinkpad W540 using Intel Wireless 7260 series card), and my work computer.
For my work computer I’m using a Sennheiser BTD800, previously I had some nondescript Asus USB Bluetooth dongle that they gave me after finding it in a box of junk, but it caused the machine to bluescreen every time the ComPilot threw a sulk - a driver issue with the cheap junk bluetooth dongle for sure when I checked out the resulting memory dump from the bluescreen in WinDbg, so we ordered a BTD800 and it seems to have sorted that out… fingers crossed!
I’ve been having weird issues when using my ComPilot with my phone where the audio I stream keeps cutting out on both sides, but the voice prompts are still totally fine. When this happens, I can press the button on it to “pause” the audio, then I press it again to resume, but when the audio is supposed to resume it makes the most almighty digital buzzing noise at full blast for a few moments, but then stops, and starts playing the audio again before promptly cutting out again after a few moments.
Both aids get the audio cutting out at the same time, and given both the voice prompts and the built in test audio sound fine, I think the neckloop is probably OK as the aids can pick up the audio from that no problems, but I’m suspecting the Bluetooth chip inside it is doing something funky.
Occasionally it’ll have what I perceive as signal/range issues - my phone in my pocket won’t be enough to reach the ComPilot around my neck, but this usually clears up if I restart the ComPilot for some reason. If I still had access to a spectrum analyser I could probably check the signal levels coming out of the phone are up to scratch - perhaps this is an issue, but without the test gear I can’t confirm it, however my pebble (smart watch) seems to work fine with my phone without constantly disconnecting.
3.5mm/DAI inputs are both good, as is the test audio, I can’t get either of these to play up in the same way as the bluetooth has been doing. No cutouts, and no obnoxious full volume buzzing whilst it’s sulking.
It’s been a pain before - when I first got it, it would emit absolutely no audio other than the built in test sound and the voice prompts from whatever device I tried with, but I was able to rectify that by trying to reset it with Target - but it really didn’t want to be reset, it took a few hours to get it to play ball.
I’m going to try and reset it later today (I hope it goes well unlike last time - I have a 4 hour conference call tomorrow at work that I’m not looking forward to, more so because it’s at 5 in the morning!) but if that doesn’t fix it, I was wondering if anybody else has experienced similar issues with an original ComPilot before, and if so, did you have to send it back for repair/replacement or did you have any luck fixing it yourself?
Thanks in advance