Hi Rob, I’ve had a pair of engage aids for a year that have just failed, but I was able to get them changed within a couple of weeks.
Without them my hearing is virtually non existent, but even with them understanding conversation in groups is very poor.
When my new (second set) aids were fitted they carried out an REM test and applied the settings based on this. Very poor outcome.
I’ve got another appointment next week as they forgot to apply a setting that allows me to control the aids using the toggle switches. It’s something called the VC setting and will discuss the REM test then.
If it was possible to get them set-up by an oticon dealer I would be more than happy to pay, but doubt this would be allowed.