I hope the additional support requests to Apple and Resound help. The fact that the Resound complication can not be added to newer watch faces has bothered me for over two years and I have made numerous support requests and you can see how effective that has been. Sorry to be so cynical. I get nice replies, “We will look into it.” Pffft.
Having been in tech support for yours when problems REALLY got solved, nowadays I realize quickly that most support people one contacts just have a rote script to follow and do not know or understand what you are trying to express. I’ve been deeply searching Google for answers before I ever call.
Almost without fail, the best resources are online forums like this one to learn and find answers. Sadly there are not too many high quality online forums as good as Hearing Tracker thanks to @AbramBaileyAuD and other admins plus the knowledgeable, kind and supportive users here!