@Neville
You are extraordinary and can vent. I’d walk on glass barefoot to be a client at your clinic.
Recall I work for the second largest school board in Canada. My treatment improved way back when I found the person who helped young young children who were hard of hearing or deaf.
She recommended an absolutely skilled and perfect audiologist and I was in her care. She sold her business (as she should) and that sale flipped or became Listen Up Canada. wikipedia used to have a great description of that person who owned Listen Up (IIRC) and some mattress company. It’s gone because it was shocking. 4 years in LK’s wonderful care. Used REM.
My second audi I found the same way. A partnership. The good principal retired. I took so much time the other principal would let me see soon-to-be graduates or new graduates from UWO. 8 years in their care. Used REM
I asked again and the fellow recommended to me was the most polite and he was in his late 50’s. He treated little ones. Yet although he used REM I couldn’t hear. When I moved on I asked and there were two small mistakes in his settings. my HA’s didn’t work. HE used REM. Until the last appointment when he erased them and did a first fit.
Your patient is extremely lucky. I’ve had that experience. Two clinics. 8 years for PA; 1-1/2 with CVA.
I’ve had the same issue as your patient. Cognition? I participated in a board group for people with disabilities. They wouldn’t use my info because I would be identified. The harassments and criticism goes on today.
My late Sister was Chief Commissioner of Canadian Human Rights. I know from what she taught me that your patient, and I, should have been treated better.
In my view, “$h{t happens”…
10 years ago I connected with a brand new employee who saw my hearing aids and the dongle I had hanging on it’s antenna, resting on my chest. 3 months ago she spent $3,500 on her hearing aids. She doesn’t wear them. It makes me so sad.
In the worst cases our “medical equipment” is sold like chiclets, or perhaps cars. Volume of Sales! Profit!
In the best cases the patient finds someone such as you.
We who are HOH are all on this “Bell Curve” of hearing aid sales. We don’t know if we’ve found the worst, or best performer until we buy our hearing aids. And it’s no easier/may be worse when we buy replacement hearing aids.
They ain’t medical equipment when they’re sold by the worst.
DaveL
Mississauga