So good to hear (no pun) that I am not alone in needing to make captioned phone calls. I bookmarked Innocaptions in case something should go wrong with Hamilton CapTel. In addit ion to email and texting, I made extensive use of IP-RELAY. It was originally supported by Sprint, and later T-Mobile. The downside of IP-RELAY was calling a customer service phone number where you might be in a wait queue for a long, long time. I always felt guilty keeping the relay operator waiting with me. I noticed the similarities between IP-RELAY and Hamilton CapTel right away. It was like I was now my own relay operator.
I noticed that Innocaptions does not mention use of the application from a personal compute on their HOME page. Hamilton CapTel is very similar. The app is installed on my cell phone, but I don’t use it there. I find it too confusing watching the cellphone screen for captions, holding the phone where I can speak into the mic and moving the phone near my hearing aids with their T-coil.
I already boost the volume on my personal computer so that I can hear with a headset. Being able to use the computer’s audio output, microphone and screen with the Hamiltton Cap Tel app running in a browser worked perfectly for me. I imagine the setup for Innocaptions is similar.