Sorry, that was just a guess. I updated mine using the Updater. There weāre no options to choose from. It just did the update;
But my Connexx 8.5.10 runs okay;
so did i. so something else on my machine must be influencing this.
I just had the hope this is kind of a general problem and perhaps a further update would be then
coming correcting thisā¦
sorry for the noise thenā¦
I also successfully updated from 8.5 to 8.10 using the Update Manager.
It appears as though the update is mainly for two new hearing aids.
Frank1 ā¦ Iām also having a problem updating. From Update Manager I got a pop-up after it downloaded saying the specified program needed a newer version of Windows. Iāve got the latest version of Windows. After hitting OK to that pop-up I got another pop-up saying it had installed successfully. After hitting OK for that pop-up it when back and started re-downloading the 8.5.10 update. I checked the install directory and nothing got updated and my existing 8.5.6 still loads correctly. I guess Iāll wait for next update unless someone else knows how to resolve this.
- Windows 10?
- Do you already have clients/settings stored inside Connexx Database?
If not you could uninstall and then install the latest version.
eta: Connexx has a feature to Export all your clients so you could;
- Export all client data
- Uninstall Connexx and Reinstall new version
- Import all client data
PVC ā¦ thanks for reply and yes I have Windows 10 and itās got all available updates and yes I do have clients/settings stored inside the Connexx Database.
Iāve actually been through the export/import of all client data and that has worked fine so I do have that option you mentioned for doing a uninstall of current version and then reinstall the new version. Since Frank1 isnāt the only one having this problem, Iām sure there will be others and hopefully this problem will get fixed soon ā¦ if not Iāll resort to the uninstall/reinstall work around.
As I recall the Update Manager uses a separate step to install updates. Maybe you need to complete all the steps;
- Check for updates
- Download the Updates
- Install the updates
Thatās exactly what Iāve done pvc the first time ā¦ each step individually.
As you can see above, it says it installed the update but then it started the whole cycle of checking for updates and downloading automatically the 2nd time thru. I interrupted it at that point and loaded Connexx and it was 8.5 that loaded.
I am also kind of desperate meanwhile. Even with a brand new / fresh Windows 10 (64bit Pro) install i cannot get 8.5.10 to work.
No matter if i install directly 8.5.10 from exe or i update (the always working ) 8.5.5/6 the result is always the same. It tells me there is an exception right before it completes startup.
I tried it on two different machines (both intel i7). Both with a blank/fresh installed windows 10 ā¦
Could it have something to do with the language chosen ?
As 8.5.5 still works with my hearing aids and my noahlink wireless theres not that much pressure on me,
but i fear i will miss out future firmware updates e.g. ā¦ so any help would be very appreciated.
I had trouble updating from 8.3.2 or installing 8.5.x from its installer , as it would not install saying that another version of this program is already installed . I circumvented it by installing the SigniaConnexx.msi directly from the Fitting folder in the unzipped installer and and then manually installing programmer etc. It was impossible to install it using install.exe
Has anybody experience with using Connexx inside a virtual machine? Could it be there is something
so special it insists on real hardware?
As i am using Apple Hardware i always until now used virtualbox to run my Windows10. And until now (at least until Connexx 8.5.6) that never was a problem. Even not on accessing the noahlink wireless unit. Even
firmware updates worked like a charm.
Of course i wouldnāt like to buy a special dedicated hardware/machine just for programming my hearing aids. And even then with the chance this hadnāt anything to do with it and still wonāt work.
Maybe look at the windows crash logs.
Click Search/Settings-Cortana
Type in āeventā
Click Event Viewer
As noted above, I was having problem upgrading from 8.5.6 to 8.5.10 using Update Manager but 8.5.10 installed perfectly from the Cx8510s8510.exe file.
Any chance you need to update the virtual machine code?
I did some testing;
Connexx8.5.10 hung up on extracting the Zip files. What??
Cx855s856 worked okay and then the Updater took it to 8.5.10
and then Connexx8.5.10 zip extraction started working again??
I will add Cx855s856 to the downloads to provide more options.
I have no experience with Connexx inside a virtual machine on Apple hardware???
Iāve done so now and it seems it somehow really points to the virtual machine (even though i am running the very latest version from virtualbox.org).
The crash seems to hit āGetCpuProcessorIdā ā¦ which of course could lead to non standard reply inside a VM.
Just found it. Thanks a lot.
Just found this seems to kind of know problem in Virtualbox. 
https://www.virtualbox.org/ticket/17696
https://www.virtualbox.org/ticket/5846
So either i will need to switch to another virtual machine software supporting cpuIDs or really invest in real hardware.
Cheaper than that Apple stuff you have 
just for record and to whom it may interestā¦
I tried all the same with the parallels for mac (current Version 14) ā¦
and in contrast to virtualbox.org signias connexx 8.5.10 works without problems there
under parallels.
So it really seems as long as virtualbox developers are not willing to fix this (since years already)
one has to stick to a paid virtual machine software (like vmware or parallels) or use real hardware.
Small Update: i meanwhile bought the virtual machine software āparallels 14ā for mac and can now really say it works very well with win10+signia Connexx 8.5.10 and even the noahlink wireless usb programmer passed through to it works like a charm there. Already used it many times to program some HAs and never had any problems from now on. Neither with software nor hardware access. And it even is way faster/responsive than in comparison to when ran under VirtualBox.