Costco sent me a letter requesting follow up info on why I returned my Philips HAs. Below is the actual letter I sent to them in response. While there were even more issues then I told them about. I hope you have a better experience then I did. I actually made out a list for myself of what I want in my next HAs. Strangely enough, the KS10s meet most in not all. Please feel free to contact me if I can be of any assistance. I also look forward to knowing how things work out for you. Good Luck. Bob
Costco letter
I began my hearing aid adventure by stopping at my local Costco to make my hearing test appointment in person. The individual I spoke with indicated she would be my tester and HA specialist. When arriving for my hearing test I was told I had wax on my ear drum and couldn’t be tested (shouldn’t that have been checked when I made the appointment?).
I received the recommended HAs and complained they were extremely loud and everything including my own voice was very high pitched and tinny sounding. Over the course of a few appointments attempts were made to improve this issue but with limited results. I also commented that the right HA actually needed to restart its self every morning.
During one appointment I indicated I had an experience in a load environment where I couldn’t comprehend the person sitting in front of me. I tried switching to the voice in noisy environments but this made it worse because it just increased the volume but did nothing for clarity. At this point I felt I these hearings aids were just not helping my problem and wanted to return them. My HA specialist thought they could be defective and recommended first replacing them with a new set of the same type which we did.
When the new set arrived I stated the original problems with the continued high pitch and excessive loudness. My HA specialist called the manufacture for advice and tried to tune them for the problem. When I went home (the real world test) I couldn’t watch the news or have normal conversation with my wife or visiting relatives. It was so bad I returned the next day for more adjustments. My HA specialist again called the manufacture for advice. However, the problems were not resolved. At this point I felt these were not the hearing aids for me or my HA specialist didn’t know how to properly adjust them. Therefore, upon my 9th appointment I again requested a refund.
During my appointments various questions and/or comments were made that I found very odd. When I complained that I couldn’t understand the news caster on my TV I was asked what adjustment I performed on the TVs audio to correct this. Why should I have to adjust my TV for this new hearing phenomenon? When I said I had a significant problem understanding my wife and 60 year old niece I was asked how often I would be seeing my niece. That one really baffled me!
Please note this was my first experience with purchasing and wearing hearing aids. Thereby, I did extensive research on each brand Costco offered including their options, capabilities and where possible how well they were rated. I was very excited at the thought of improving most of my hearing problems. Regretfully, this was not the case. In stead of progressively reducing my hearing effort it actually became more difficult. I found myself becoming progressively more frustrated with each of the 9 appointments I had with my HA specialist.
I don’t feel my hearing problem should be that difficult to improve. Regrettably, the recommended hearing aids and my HA specialist just did not work out for me. However, I see a significant value offered by Costco’s hearing aid services. In the future I hope to re-visit Costco (different location and HA specialist) to obtain a quality set of properly programmed hearing aids or perhaps seek out an independent audiologist.
Please feel free to contact me if additional information is required.