I’m seeking some reviews & prices paid regarding Aetna Medicare Advantage hearing aid benefits. My plan “offers” a $1500/ear benefit. Aetna states that you have to go through their in network vendor NationsHearing. Does anyone have any experience with them? I have been wearing Starkey aids for many years & it’s time to get a new pair. The Starkey Genesis is what I would like to purchase. I’m in FL if that makes any difference.
4-15-2024 I just found your note above. I would not try to deal with Nations’ Hearing as they are not very customer service oriented. Their phone agents have outdated lists of current in-network providers, they are rude and very unhelpful. I am buying out of pocket as the names of providers they gave me are no longer in-network, they have dropped Nations’ Hearing over various frustrating aspects of doing business. Hope you were helped timely.
08/31/24 - My mom is 91 years old and would have never been able to navigate this process of contacting NationsHearing. Although the NationsHearing representatives were very kind, they have no idea which providers participate with them until they call the provider for confirmation. There are some providers that will contact NationsHearing on behalf of the member; however, it seems that less providers are participating with NationsHearing for whatever reason. Trying to search for providers on the NationsHearing website is impossible because it does not provide the provider’s name, only the address and the (800)-number. It took me a month of calling to finally get an appointment through NationsHearing coordinated with a provider I found by looking up through the Hearing Aid manufacturer. NationsHearing did not even have the most recent office addresses. The rep had to Google the address and then call the provider to enroll the new address. I requested this as expedited since my mom’s hearing aids were not working very well. NationsHearing has not replied to any of my email so calling is the best chance you have but make sure you have time to talk to the rep because it is never a quick call. Ask the rep the plan if they call the prescriber and there is no answer from the office. It is a horrible experience and I am glad that I handled this for my 90 year old mother. She would have just given up. Health care is so sad. No one seems to care. It is a difficult path to use one’s benefits. You can always try to find a provider through the hearing aid manufacturer, contact the provider and ask if they participate with NationsHearing and ask the provider if they can confirm the appointment with NationsHearing. Your appointment with the provider will not be covered unless NationsHearing approves/confirms it. This is a ridiculous process since NationsHearing does not seem to know who their providers are or where they are located. Once the appointment is confirmed with NationsHearing, the hearing aid benefits are pretty good tiers [per pair cost]: Entry [$0], Basic [$950], Standard [$1300], Mid-Level [$1790], Advanced [$2600] and Premium [$3400]. Good luck!